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Added 28 mins ago
Implementation Specialist
Cable Leafs Consultancy Inc.
ON · Ontario, Canada
Full-time
…infrastructure, and someone has to build it. As an Implementation Specialist at Cable Leafs, that someone is you. You will work hands-on in data centers and telecom environments across…
Added 28 mins ago
Sr Fullstack Developer(MuleSoft)
York Digital Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
· Education & Foundation: Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 28 mins ago
VDC Services Specialist
EllisDon
Calgary, AB
Full-time
Track billable hours against scope in the project accounting system, surface scope variations early, and flag potential change-order conditions to the engagement lead.
Added 45 mins ago
Building Automation Specialist I or II
BGIS
Calgary, AB
Full-time
…activities. This role will work closely with senior technicians, project teams, and operations groups to deliver reliable, high‑quality building automation solutions across our…
Added 1 hour ago
Programmer/Analyst - Initiatives/Opportunities
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Full-time
Provides project management, systems analysis and systems design for small systems and sub-systems to satisfy business requirements. Provides programming requirements to assigned…
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Senior Registered Electrical Engineer - Nuclear Power
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Injection Moulding Specialist
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ON · Chatham-Kent, ON
Full-time
Partner with Engineering, Quality, Maintenance, Production, Tooling, and Suppliers to resolve technical challenges.
Added 1 hour ago
Spécialiste du cycle de vie du matériel – Avionique (AVS) (Gatineau)/Life Cycle Materiel Specialist – Avionics Specialty (AVS)
Bell Flight
Gatineau, QC
Full-time
Added 1 hour ago
Spécialiste de projet – ingénierie - PLVG / Project Specialist – Engineering - GLLE
Bell Flight
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Full-time
As part of the Military Aircraft Upgrades Engineering team for the CH146 Griffon, the project specialist is responsible for technical projects from conception to completion and is…
Added 1 hour ago
Planner/Scheduler
Worley
AB · Alberta, Canada
Full-time
…development of Level 4 resource loaded schedule using 3D model, Engineering work packages, Drawings and estimating information. The Planner/Scheduler will provide detailed time analysis to…
Added 1 hour ago
Planner/Scheduler
Worley
AB · Edmonton, AB
Full-time
…development of Level 4 resource loaded schedule using 3D model, Engineering work packages, Drawings and estimating information. The Planner/Scheduler will provide detailed time analysis to…
Added 2 hours ago
SENIOR TECHNICAL SUPPORT MANAGER (AV)
Design Electronics
Niagara Falls, ON
Full-time
Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager
Added 2 hours ago
Senior Procurement Specialist
Worley
AB · Edmonton, AB
Full-time
Worley Canada Construction is seeking a Senior Procurement Specialist to lead procurement activities across complex project scopes, including engineered equipment, bulk permanent materials,…
Added 2 hours ago
Spécialiste principal·e, Qualité – Dispositifs médicaux / Senior Quality Specialist, Medical Devices
Jubilant Pharma Limited
Montreal, QC
Full-time
The Senior Quality Specialist, Medical Devices supports and maintains a quality management system that complies with applicable medical device regulations. This role serves as a subject…
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Pre-sales Specialist (SaaS)
JobsMedia.io
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Our client, a technology company recognized for its innovative SaaS solutions, is looking for a pre-sales specialist to support its sales team in demonstrating the technical value of its…
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$42.58 to $53.32 CAD / hour
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The Protection and Control Specialist is responsible for supporting the safe, reliable, and efficient operation of electrical power systems by assisting with the design, configuration,…
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ERP Business Analyst
Husky Technologies
Bolton, ON
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Create and maintain project documentation, including business requirements, functional specifications, process flows, use cases, test cases, and other project artifacts throughout the…
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Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over…
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Advanced Applications Blow Molding Specialist
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Bolton, ON
Full-time
Title: Advanced Applications Blow Molding Specialist
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Intermediate Measurement Specialist
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Full-time
The Intermediate Measurement Specialist provides technical measurement, regulatory,
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Instructional Design Specialist
Javelin Venture Partners
ON · Ontario, Canada
Full-time
…You'll partner closely with subject matter experts (SMEs), project managers, and frontline leaders to conduct needs analysis, outline learning objectives, and build scalable learning…
Added 2 hours ago
Spécialiste du cycle de vie du matériel – Avionique (AVS) (Gatineau)/Life Cycle Materiel Specialist – Avionics Specialty (AVS)
Textron
Gatineau, QC
Full-time
Added 2 hours ago
Spécialiste de projet – ingénierie - PLVG / Project Specialist – Engineering - GLLE
Textron
Mirabel, QC
Full-time
As part of the Military Aircraft Upgrades Engineering team for the CH146 Griffon, the project specialist is responsible for technical projects from conception to completion and is…
Added 3 hours ago
Building Science and Specifications Specialist
EXP
NB · Halifax, NB
Full-time
…architects, engineers, technologists, contract administrators, and project managers across New Brunswick. You will provide technical leadership, mentor developing staff, strengthen office…
Added 3 hours ago
Partner Success & Sales Enablement Specialist
Avomind
Remote, Canada
Remote
The Partner Success and Sales Enablement Specialist plays a key role in ensuring our partners are equipped with the knowledge, resources, and support they need to successfully sell, deploy,…

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Apply by: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

Apply About employer

Applications open in a new tab.

Original job description

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Apply About employer

More about this job

Responsibilities

Manage customer relationships and satisfaction while overseeing service tickets, prioritization, documentation, and resolution within agreed service levels. Provide remote support and perform diagnostics and troubleshooting for integrated audio-video, automation, security, network, and control systems, coordinating solutions with customers and internal technical teams.

Requirements

Requires a high school diploma or GED, a valid driver's license, and 10 or more years of experience installing and integrating home and commercial automation systems; candidates must also be able to read architectural, electrical, structural, and AV drawings. Preferred qualifications include a relevant college diploma or bachelor's degree or equivalent experience, experience working with contractors and design professionals, and certifications such as CEDIA, Crestron, or Control4.

Skills

Customer Satisfaction
Ticket Management
Remote Technical Support
Diagnostics and Troubleshooting
Integrated Systems Support
Audio-Video Systems
Home and Commercial Automation
Access Control
Digital Surveillance
Network Systems
Room Control
Lighting Control
Problem-Solving
Client Communication
Stakeholder Coordination
Reading Technical Drawings

Benefits

Competitive Health Benefits
Business-Performance-Based Rewards
Career Growth and Professional Development
Discounts on Personal Electronics Purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Video Systems
Home Automation
Commercial Automation
Integrated Technology Systems
Ticketing Systems
Service Level Agreements
Remote Access Tools
Diagnostic Software
Access Control
Digital Surveillance
Conference Systems
Network Systems
Room Control
Smart Home Devices
Lighting Control
Security Systems
System Integration
Technical Support
Remote Troubleshooting
Root Cause Analysis
Customer Satisfaction
CEDIA
Crestron
Control4
Architecture Drawings
Electrical Drawings
Structural Drawings
AV Drawings
Police Background Check

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