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Added 6 mins ago
SS
Senior Product Manager
Soho Square Solutions
Toronto, ON
- Contract
Added 6 mins ago
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Oracle Fusion Technical Lead Consultant
TechDoQuest
Brampton, ON
- Contract
…layer customization in VBCS apps and extension pages. Ensure security policies, OAuth, and token-based authentication in…
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IT Cloud Data Engineer || Toronto
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Toronto, ON
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Implement best practices for data management, security, and governance within the Databricks environment. Experience designing and developing Enterprise Data Warehouse solutions.
Added 11 mins ago
HP
Senior Software Developer
Hewlett Packard Enterprise
Ottawa, ON · Kanata, Ontario, Canada
- $135,500 to $185,500 CAD / year
- Full-time
Analyzes design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.
Added 11 mins ago
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Principal Infrastructure Platform Architect (Level 19) - 038 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…architectures, integration designs, and non‑functional requirements (security, resilience, performance, observability, and cost). As a delegated design authority, the Architect owns and…
Added 11 mins ago
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Senior Network Delivery Engineer - EN 235
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- Full-time
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Design and implement secure, resilient cloud and hybrid connectivity solutions aligned with enterprise architecture and cybersecurity standards.
Added 23 mins ago
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Senior Software Developer
Intelerad
Canada
- Full-time
…team’s technical direction, and raise the bar for quality and security in a regulated healthcare environment. Success in this role means reliable, scalable software that reduces clinical…
Added 23 mins ago
S1
Security Engineer
Signal 1
Toronto, ON
- Full-time
Support end-to-end security architecture across all domains (IAM, infrastructure security, application security, cyber defense, and data security), ensuring controls are consistent,…
Added 23 mins ago
CO
Manager, Digital Solutions
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- Full-time
Design and architecture of business solutions and applications, translating business requirements into secure, scalable, and supportable technology solutions aligned with enterprise…
Added 23 mins ago
CO
Application & Integration Technical Analyst
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Saint John, NB
- Full-time
…Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of critical…
Added 26 mins ago
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Senior Backend/API Developer
RBC
Toronto, ON
- Full-time
Ensure adherence to security standards and implement authentication and authorization mechanisms, such as OAuth 2.0, JWT and API keys
Added 26 mins ago
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Lead Senior Software Engineer
RBC
Toronto, ON
- Full-time
Collaborate and incorporate inputs from cross-functional teams (product owners, compliance, security, DevOps, trading specialist, back office operations, quality engineers, solution…
Added 26 mins ago
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Senior AI Software Enginer
Stikeman Elliott LLP
Toronto, ON
- Full-time
This is a hands-on senior engineering role that spans application architecture, software development and production delivery. You will also provide technical leadership to a small team,…
Added 26 mins ago
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ERP Product Owner
WildBrain
Toronto, ON
- Full-time
Added 26 mins ago
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Software Development Manager, Institutional Transfers
Wealthsimple Technologies
Remote, Canada
- $166,400 to $208,000 CAD / year
- Full-time
- Remote
…make transfers scalable and observable, including workflow architecture, operational tooling, and automation. Transfers Experience focuses on expanding our product offering so clients can…
Added 26 mins ago
Senior Technical Product Manager – Integrations
Stay22
Montreal, QC
Previous engineering, data engineering, solutions architecture, or technical implementation experience.
Added 26 mins ago
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Senior Operational Technology (OT) Integration Architect
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Montreal, QC
- Full-time
…pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry…
Added 26 mins ago
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Mulesoft Software Engineer II
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 26 mins ago
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Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 26 mins ago
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Principle Employee Enablement Architect
McKesson
Mississauga, ON
- Full-time
The Principal Architect, Employee Enablement defines and governs the architecture vision, strategy, and standards for the technology portfolio that enables how McKesson employees get work…
Added 37 mins ago
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Salesforce Developer
National Bank of Canada
Montreal, QC
- Full-time
Contribute to the evolution of the application architecture and promote best practices in quality, security, and performance.
Added 37 mins ago
LI
Netezza Engineer
LanceSoft, Inc.
Toronto, ON
- $58 to $62 CAD / hour
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Experience with data lake architecture and governance
Added 37 mins ago
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Oracle Fusion Technical Consultant
Yochana
Brampton, ON
- Contract
…layer customization in VBCS apps and extension pages. Ensure security policies, OAuth, and token-based authentication in…
Added 41 mins ago
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Senior Consultant, ServiceNow
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Montreal, QC
- Full-time
Assist in client ServiceNow architecture design.
Added 41 mins ago
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Developer, Digital
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Toronto, ON
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Identify improvements to code, processes, or tooling to enhance reliability, security, and developer efficiency, and prepare validated approaches for team documentation

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

$30 to $35 per hour, commensurate with experience. · Full-time

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Job details

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Apply by: Nov 1, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

Original job description

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

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More about this job

Responsibilities

Manage customer relationships and service tickets, providing remote support and ensuring issues are tracked and resolved within service-level agreements. Diagnose complex integrated technology systems, coordinate solutions with technical teams, and communicate work progress and quality to internal and external stakeholders.

Requirements

Requires 10 or more years of experience installing and integrating home and commercial automation systems, a high school diploma or GED, the ability to interpret relevant building and AV drawings, and a valid driver's license with travel availability. Candidates should have strong automation and AV technical knowledge, troubleshooting and communication skills; a relevant degree or diploma, industry certifications, and experience working with contractors and design professionals are preferred.

Skills

Customer Satisfaction
Ticket Management
Remote Technical Support
System Diagnostics
Troubleshooting
Audio-Video Systems
Home Automation
Commercial Automation
Access Control
Digital Surveillance
Network Systems
Room Control
Lighting Control
Client Communication
Problem-Solving
Technical Leadership

Benefits

Performance-Based Rewards
Health Benefits
Career Growth
Professional Development
Discounts on Personal Electronics

Visa sponsorship

Not detected in the job text

Keywords

Audio-Video Systems
Integrated Technology Systems
Home Automation
Commercial Automation
Smart Home Devices
Access Control
Digital Surveillance
Conference Systems
Network Systems
Room Control
Lighting Control
Security Systems
Ticketing Systems
Remote Access Tools
Diagnostic Software
System Diagnostics
Remote Troubleshooting
Service-Level Agreements
Architecture Drawings
Electrical Drawings
Structural Drawings
AV Systems Drawings
CEDIA
Crestron
Control4
Customer Satisfaction
Technical Support
Quality Assurance
Contractor Coordination

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