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Added 1 hour ago
UO
Manager, Partnerships & Engagement
University of Calgary
Calgary, AB
- Full-time
…University Legal Services. The Manager supervises one Partnerships Specialist, with the expectation that the team will continue to grow. As a new position, this role is essential to…
Added 1 hour ago
GD
Integrated Project Team Associate
General Dynamics Land Systems–Canada
London, ON
- Full-time
Position: Associate Specialist/Contractor, Integrated Project Team
Added 1 hour ago
GD
Software Test Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Support project verification planning and software development planning.
Added 1 hour ago
SM
Care & Transitions Facilitator Cardiology
St. Michael's Hospital
Toronto, ON
- Full-time
…the role is utilization management related to daily patient access and…
Added 2 hours ago
ME
Full Time - Used Gear Repair Specialist
Mountain Equipment Company
Kelowna, BC
- $21.4 to $22.2 CAD / hour
- Full-time
As a Used Gear Repair Specialist, you will help bring MEC Reuse and Gear Swap to life by creating a welcoming experience for members buying and selling quality second hand outdoor gear…
Added 2 hours ago
ME
Part Time - Used Gear Repair Specialist
Mountain Equipment Company
Kelowna, BC
- $21.4 to $22.2 CAD / hour
- Part-time
As a Used Gear Repair Specialist, you will help bring MEC Reuse and Gear Swap to life by creating a welcoming experience for members buying and selling quality second hand outdoor gear…
Added 2 hours ago
MM
Benefits & Wellness Specialist
Manitoba Métis Federation
Winnipeg, MB
- Full-time
The MMF seeks to fill one full-time Benefits and Wellness Specialist position within our Human Resources Department located at 150 Henry Avenue in Winnipeg, MB. The Benefits & Wellness…
Added 2 hours ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Montreal, QC · Quebec, QC
- Full-time
The Supporter Engagement Specialist independently solicits and secures support from an account portfolio of donors, participants, companies and third-party groups, to help donors give in…
Added 2 hours ago
A
Specialiste Qualité
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Job Title: Quality Control Specialist Job Description
Added 2 hours ago
CC
Industrial Automation Specialist
Club Coffee LP
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
Reporting to the Production Business Analyst, The Industrial Automation Specialist will administer and maintain AVEVA SCADA and MES platforms, own all integration layers and serve as…
Added 3 hours ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Toronto, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
TA
ELA Teacher Recruitment & Training Specialist
Think Academy U.S
Toronto, ON
- Full-time
Think Academy US is looking for an ELA Teacher Recruitment & Training Specialist to build the teaching team for our US Online English Language Arts program. Based in our downtown Toronto…
Added 3 hours ago
M
Part Time - Used Gear Repair Specialist
MEC
Kelowna, BC
- $21.4 to $22.2 CAD / hour
As a Used Gear Repair Specialist, you will help bring MEC Reuse and Gear Swap to life by creating a welcoming experience for members buying and selling quality second hand outdoor gear…
Added 3 hours ago
M
Full Time - Used Gear Repair Specialist
MEC
Kelowna, BC
- $21.4 to $22.2 CAD / hour
- Full-time
As a Used Gear Repair Specialist, you will help bring MEC Reuse and Gear Swap to life by creating a welcoming experience for members buying and selling quality second hand outdoor gear…
Added 3 hours ago
TL
Sales Associate (Brick Specialist) – Ross Park Mall, Pennsylvania
the LEGO Group
Moose Jaw, SK
- Part-time
Part Time Sales Associate (Brick Specialist) - Ross Park Mall, Pittsburgh, PA
Added 3 hours ago
A
Account Specialist
Aon
Halifax, NS
- Full-time
Considering a new job change? Look at Aon. We are seeking an Account Specialist to work in a hybrid role out of our Aon office in Montreal, Canada.
Added 3 hours ago
RM
Warehouse Specialist and Courier Driver
Rocky Mountain Soap Company
Canmore, AB
- Full-time
The Warehouse Specialist and Courier Driver is responsible for carrying out inventory duties and delivering products to our retail locations in the Bow Valley, Calgary, and other locations…
Added 4 hours ago
A
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project…
Added 4 hours ago
A
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project…
Added 4 hours ago
CB
Regional Operations Specialist
COBS Bread
Remote, Canada
- Full-time
- Remote
We are looking for a Regional Operations Specialist to join our Operations Team in the Prairies. This position reports to the Regional Operations Manager, Prairies and will provide high…
Added 4 hours ago
NS
Pediatrician - Yarmouth
Nova Scotia Healthcare System
Yarmouth Indian Reserve No. 33, NS · Yarmouth, Nova Scotia
- Full-time
support Nova Scotia Health in advancing the delivery of pediatric care by liaising with the applicable staff within the zone and province
Added 4 hours ago
VC
Gastroenterologist/Hepatologist
Vancouver Coastal Health
Vancouver, BC
- Full-time
We are seeking a Gastroenterologist or Internal Medicine specialist with advanced training in liver transplantation and hepatology. The successful candidate must hold certification from the…
Added 4 hours ago
A
Account Specialist
Aon
Calgary, AB
- Full-time
Considering a new job change? Look at Aon. We are seeking an Account Specialist to work in a hybrid role out of our Aon office in Winnipeg/Calgary/Halifax/Montreal.
Added 4 hours ago
A
Account Specialist
Aon
Montreal, QC
- Full-time
Considering a new job change? Look at Aon. We are seeking an Account Specialist to work in a hybrid role out of our Aon office in Montreal, Canada.

Closed listing

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

$30 to $35 per hour, commensurate with experience. · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Closing date: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

About employer

More about this job

Responsibilities

The Senior Technical Support Manager serves as the primary contact for clients to resolve complex technology challenges in integrated AV and automation systems. Key duties include managing ticketing systems, providing remote diagnostics, and ensuring high levels of customer satisfaction through effective troubleshooting.

Requirements

Candidates must have over 10 years of experience in home and commercial automation installation and a high school diploma or GED. A valid driver's license, ability to read technical drawings, and a clean L2 police background check are required.

Skills

Remote Troubleshooting
Ticketing System Management
Audio-Visual Integration
Home Automation
Diagnostics
Customer Service
Problem Solving
Technical Support
Network Troubleshooting
Reading Technical Drawings
Leadership

Benefits

Health benefits
Business-performance-based rewards
Career growth and professional development
Discounts on personal electronics purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Visual
AV Systems
Access Control
Digital Surveillance
Home Automation
Room Control
CEDIA
Crestron
Control4
SLA
Remote Access Tools
Electrical Engineering
Information Technology
Smart Home Devices
Lighting Control
Security Systems
Technical Support
Diagnostics
Integrated Systems

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