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Added 2 hours ago
WM
Associate Director, Fundraising
Windmill Microlending
Toronto, ON · Calgary, AB
- $110,000 to $120,000 CAD / year
Manage a donor communications/stewardship/fundraising specialist
Added 3 hours ago
P
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Levis, QC · Montreal, QC · Laval, QC · Saint-Laurent, Quebec
- Full-time
Coordonner les activités administratives liées à l’intégration.
Added 3 hours ago
FH
Community Health Nurse - Registered Nurse - Abbotsford
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Abbotsford, BC
- Full-time
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 3 hours ago
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AI Specialist
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Montreal, QC
- Full-time
We are seeking an AI & Digital Transformation Specialist who is passionate about innovation and driven to modernize the way we work. In this role, you will play a key part in accelerating…
Added 5 hours ago
C
Associate Controls Specialist
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- $43,500 to $93,500 CAD / year
- Full-time
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Added 5 hours ago
AI
BAS Specialist
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Mississauga, ON
- Full-time
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Added 7 hours ago
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Senior Supply Chain Specialist
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Vancouver, BC · Greater Vancouver, BC
- Full-time
Partnering with the Process Lead - Source to Pay or delegate, the Senior Supply Chain Specialist is responsible for integrating and managing supply chain process and data. This role…
Added 10 hours ago
BM
Canada - Geospatial Data & GIS Solutions Lead
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Toronto, ON
- Full-time
Role Description The Geospatial Exploration Specialist is a full-time, on-site role based in Toronto, ON. This position is responsible for acquiring, processing, and analyzing geospatial…
Added 10 hours ago
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Mississauga, ON
- Full-time
The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project…
Added 16 hours ago
MU
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St. John's, NL
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…hydrographic sonar systems, including survey planning, system integration, data acquisition, processing, quality control, and deliverable production; proficiency with hydrographic…
Added 17 hours ago
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Customer Success Specialist
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- Full-time
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Added 18 hours ago
H
Senior Servicenow Developer – SPM
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ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) certifications.
Added 18 hours ago
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Salesforce Developer - ITS4
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Added 18 hours ago
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Added 18 hours ago
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Modern automation architectures and integration
Added 20 hours ago
OJ
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Supervise activities of sous-chefs, specialist chefs, chefs and cooks
Added 21 hours ago
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Spécialiste CM identification de produit / CM Product Identification Specialist
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- Full-time
…et dynamique du domaine de l’aéronautique (conception et/ou intégration et/ou méthodes et/ou…
Added 23 hours ago
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Events & Experience Specialist
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Waterloo, ON
- Full-time
The Events, Experiences & Operations Specialist (Waterloo) supports Sun Life's hospitality program, with a range of in-person meetings, hybrid events, and employee experience services. This…
Added 23 hours ago
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Our Specialist Sales team thrives on a collaborative, value-driven selling approach. If you enjoy the excitement of closing deals while contributing to a supportive team environment, you'll…
Added 1 day ago
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Senior Contact Center Support Specialist (Amazon Connect)
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Toronto, ON
- Full-time
As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that…
Added 1 day ago
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Group Manager, Finance - IDPP
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Added 1 day ago
KM
Employee Services & Relations Specialist/Spécialiste, Services et relations aux employés (GTA)
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- Full-time
The Employee Services & Relations Specialist delivers exceptional HR support and program execution to employees and managers while fostering a positive and compliant workplace environment.…
Added 1 day ago
WT
Web Developer (Django Specialist)
Webhorse Technologies
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- Full-time
Webhorse Technologies is currently seeking a talented Django Web Developer to join our team. As a Django Specialist, you will have the opportunity to utilize your coding skills to create…
Added 1 day ago
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Sales Technology Excellence and Enablement Specialist
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Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
Additionally, the Sales Technology Excellence and Enablement Specialist will work closely with the North America Salesforce (SFDC) Delegated Admin (DA) and SEE Team to understand and…

Closed listing

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

$30 to $35 per hour, commensurate with experience. · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Closing date: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

About employer

More about this job

Responsibilities

The Senior Technical Support Manager serves as the primary contact for clients to resolve complex technology challenges in integrated AV and automation systems. Key duties include managing ticketing systems, providing remote diagnostics, and ensuring high levels of customer satisfaction through effective troubleshooting.

Requirements

Candidates must have over 10 years of experience in home and commercial automation installation and a high school diploma or GED. A valid driver's license, ability to read technical drawings, and a clean L2 police background check are required.

Skills

Remote Troubleshooting
Ticketing System Management
Audio-Visual Integration
Home Automation
Diagnostics
Customer Service
Problem Solving
Technical Support
Network Troubleshooting
Reading Technical Drawings
Leadership

Benefits

Health benefits
Business-performance-based rewards
Career growth and professional development
Discounts on personal electronics purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Visual
AV Systems
Access Control
Digital Surveillance
Home Automation
Room Control
CEDIA
Crestron
Control4
SLA
Remote Access Tools
Electrical Engineering
Information Technology
Smart Home Devices
Lighting Control
Security Systems
Technical Support
Diagnostics
Integrated Systems

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