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Added 12 mins ago
Dietary Aide - Casual
Park Place Seniors Living
Niagara Falls, ON
$20.81 to $24.38 CAD / hour
Part-time
Adheres to established departmental policies, procedures regarding quality assurance, fire, safety, environment, and infection control.
Added 42 mins ago
Modality Supervisor - MRI Diagnostic Imaging
William Osler Health System
Brampton, ON
Full-time
…delivering excellent patient care. The incumbent will support the manager in overseeing all aspects of modality operations including: quality management; staff productivity and human…
Added 42 mins ago
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
Full-time
…delivering excellent patient care. The incumbent will support the manager in overseeing all aspects of modality operations including: quality management; staff productivity and human…
Added 57 mins ago
Recreation Manager
Optima Living
Calgary, AB
Reporting to the General Manager, the Recreation Manager leads the planning and delivery of recreation programs that support resident wellness, engagement, and quality of life. This role…
Added 1 hour ago
New Product Introduction (NPI) Project Manager, New Grad (12-month contract) Experience@Siemens
Siemens
Concord, ON
…production release and sustaining activities. As the NPI project manager you will work closely with teams across R&D engineering (HW and SW) , product management, Production and Test…
Added 1 hour ago
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
Full-time
…delivering excellent patient care. The incumbent will support the manager in overseeing all aspects of modality operations including: quality management; staff productivity and human…
Added 1 hour ago
Senior Account Manager
Belcan
Longueuil, QC
Full-time
The Procurement Senior Account Manager is responsible for managing strategic supplier relationships and ensuring the timely delivery of materials and services required to support production…
Added 1 hour ago
Senior Process Engineer
Enerflex Ltd
Calgary, AB
Reporting to the Engineering Manager, the Senior Process Engineer is responsible for water-related process studies, preparation of process flow diagrams, design and engineering involving…
Added 1 hour ago
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
Full-time
…delivering excellent patient care. The incumbent will support the manager in overseeing all aspects of modality operations including: quality management; staff productivity and human…
Added 1 hour ago
Enterprise Integration Developer
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
Position: Senior Integration Specialist, Full Stack Software Developer
Added 1 hour ago
Senior Guideway Civil Coordinator
Trillium Guideway Partners
Toronto, ON
$90,000 to $120,000 CAD / year
Full-time
The Senior Guideway Civil Coordinator will assist in managing the civil engineering and construction activities related to roads and landscaping within the elevated guideway project. This…
Added 2 hours ago
Senior Manager – DevOps/QE
RBC
Mississauga, ON
Full-time
As a Senior Manager of DevOps/QE, you will oversee the activities of DevOps/QE automation teams and members, developing, implementing, and maintaining a system of Quality Engineering at RBC…
Added 2 hours ago
Senior Manager, Assurance and Accounting - Private Enterprise
MNP
Toronto, ON
Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 2 hours ago
Senior Group Risk Analyst
TD
Toronto, ON
Full-time
The Senior Group Risk Analyst is a vital role, which works with various stakeholders across Risk Management, primarily including but not limited to, Non-Financial Risk Management,…
Added 2 hours ago
Product Owner II - Everyday Advice Journey Delivery
TD
Toronto, ON
Full-time
Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
Added 2 hours ago
Assistant Builder
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Ottawa, ON
Full-time
Attends regular staff meetings and may substitute for the Builder at such meetings. Comes prepared to discuss safety, quality, production timelines, costs and other issues as determined by…
Added 2 hours ago
Construction Project Manager
Stelumar Advanced Manufacturing Inc.
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Establish and implement quality assurance and quality control programs; benchmark project costs against historical data and industry comparables, and contribute to a unit-rate and…
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Mechanical Engineer IV
CRB
Mississauga, ON
$130,000 to $165,000 CAD / year
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…Engineer may work independently or at the direction of the Project Manager. The Lead Mechanical Engineer acts as the Engineer-of-Record and is responsible for directing and managing the…
Added 2 hours ago
Operations Manager
Pivotal Integrated HR Solutions
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…professional growth. They are seeking a hands-on Operations Manager to lead warehouse operations supporting pharmaceutical and industrial chemical distribution. Reporting to senior…
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Senior Quality Assurance Technician (AM)
Sofina Foods Inc
Mitchell, ON
Reporting to the Manager, QA, the Senior Quality Assurance Technician is responsible to train and supervise Salaried QA Technicians. Ensure that tasks are conducted consistently,…
Added 3 hours ago
Business Analyst - Payments
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$64 to $78 CAD / hour
Contract
Reporting to the Senior Manager, Payments Platform Capabilities, the successful candidate will play a critical role in the management and delivery of business analysis activities on…
Added 3 hours ago
Design Manager
EBC Inc.
Mississauga, ON
…countless construction projects, distinguishing itself by the high quality of its work, respecting the highest industry standards and aiming to obtain environmental certifications.…
Added 4 hours ago
Senior Associate, Audit
PKF ANTARES
Calgary, AB
Full-time
By joining PKF Antares, you will become a part of a global family of Audit & Assurance, Accounting and Consulting firms, PKF International, bound together by a shared commitment to quality,…
Added 4 hours ago
Project Manager (Heavy Fabrication)
BWXT
Cambridge, ON
As our Project Manager, you will lead complex component projects from initiation through completion, ensuring they are delivered safely, on time, within budget, and to the highest quality…
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Paving Manager
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Oversee quality assurance, contract compliance and project risk management

Closed listing

Design Electronics

SENIOR TECHNICAL SUPPORT MANAGER (AV)

Niagara Falls, ON, Canada

Pay: $30 to $35 per hour, commensurate with experience.
Job type: Full-time
Closing date: Oct 3, 2026
Education: High school diploma
Experience: 10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
Posting language: English
Posted: Jul 8, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Original job description

Archived listing. The details below describe a past opening.

Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You will serve as the primary point of contact for our customers, addressing their technology challenges and ensuring a high level of customer satisfaction. Your expertise will be essential in managing ticketing systems, providing remote systems support, and conducting diagnostics and troubleshooting as needed.

This role requires technical proficiency in remote troubleshooting and isolating issues for integrated systems, including audio, video, access control, digital surveillance, conference, network, room control and home automation systems.

The ideal candidate will be a team-oriented individual that will require leadership and problem-solving skills. They will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to all external and internal stakeholders regarding the required work tasks, coordination efforts, potential issues, quality assurance, and work progress.The ideal candidate is a member of a key department, that is responsible for the longest relationship within our clients’ journey and maintain an on-going excellent customer service experience.

Comparable Job Titles: Technical Support Specialist, Advanced Remote Support Specalist, or Technical Manager

Type

Full Time | Permanent

Full Time | Permanent

Schedule

Day Shifts | M to F

On-call (occasional)

Day Shifts | M to F

On-call (occasional)

Hours per Week

44 Hours

44 Hours

Education

Highschool/GED (required)

Highschool/GED (required)

We are a family-based environment, with an experienced team of audio-visual professionals.
We offer an opportunity for career growth and professional development.
Located in the beautiful Niagara Region, Ontario.
$30 to $35 per hour, commensurate with experience.
Opportunity for business-performance-based rewards.
Competitive health benefits.
Opportunity for career growth and professional development
Discounts on personal electronics purchases.

Customer Satisfaction

Build and maintain strong relationships with our clients, understanding their technology needs and objectives.
Proactively engage with customers to assess their satisfaction levels and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.

Ticket Management

Manage and prioritize incoming service requests and technical support tickets.
Ensure all tickets are tracked, documented, and resolved within agreed-upon service level agreements (SLAs).
Implement and maintain a robust ticketing system to streamline support processes.

Remote Systems Support

Provide expert remote technical support to customers, troubleshooting and resolving issues efficiently.
Utilize remote access tools and technologies to diagnose and resolve technical problems.
Offer guidance and instructions to customers to resolve basic technical issues independently.

Diagnostics & Troubleshooting

Analyze complex technical problems and devise effective solutions.
Conduct in-depth system diagnostics and troubleshooting to identify root causes of issues.
Collaborate with technical teams to develop and implement comprehensive solutions.

Perform other duties as assigned based upon business need.

10+ years of proven experience in the installation and integration of home and commercial automation systems is required.
High school diploma or GED is required.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings is required.
Valid driver's license and ability to travel to project sites as needed is required.
L2 Police background check will be required.
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Expeience interacting with contractors, trades, architects, and designers is preferred.
Certifications in relevant automation technologies (e.g., CEDIA, Crestron, Control4) is preferred.
Strong technical knowledge of automation technologies, including smart home devices, audio/video systems, lighting control, and security systems.
Excellent problem-solving and troubleshooting skills.
Exceptional communication and client-facing skills.
Strong computer literacy, with proficiency in using remote access tools and diagnostic software.

Qualified candidates, please send your resume to hr@designelectronics.net . We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

About employer

More about this job

Responsibilities

The Senior Technical Support Manager serves as the primary contact for clients to resolve complex technology challenges in integrated AV and automation systems. Key duties include managing ticketing systems, providing remote diagnostics, and ensuring high levels of customer satisfaction through effective troubleshooting.

Requirements

Candidates must have over 10 years of experience in home and commercial automation installation and a high school diploma or GED. A valid driver's license, ability to read technical drawings, and a clean L2 police background check are required.

Skills

Remote Troubleshooting
Ticketing System Management
Audio-Visual Integration
Home Automation
Diagnostics
Customer Service
Problem Solving
Technical Support
Network Troubleshooting
Reading Technical Drawings
Leadership

Benefits

Health benefits
Business-performance-based rewards
Career growth and professional development
Discounts on personal electronics purchases

Visa sponsorship

Not detected in the job text

Keywords

Audio-Visual
AV Systems
Access Control
Digital Surveillance
Home Automation
Room Control
CEDIA
Crestron
Control4
SLA
Remote Access Tools
Electrical Engineering
Information Technology
Smart Home Devices
Lighting Control
Security Systems
Technical Support
Diagnostics
Integrated Systems

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