Customer Service Representative
- Fort Erie, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Desjardins Insurance, part of the Desjardins Group, is the largest cooperative financial group in Canada. Providing services through Certas Home and Auto Insurance Company and Desjardins Financial Security Life Assurance Company, it offers comprehensive insurance and savings products for individuals and businesses. With operations in Ontario, Alberta, and New Brunswick, Desjardins Agents help customize coverage to meet unique customer needs. Known for its commitment to support customers during unexpected events, Desjardins Insurance provides trusted and compassionate care.
Role DescriptionThis is a full-time, on-site Customer Service Representative role located in Fort Erie, ON. The role involves assisting customers with inquiries, providing exceptional customer support, managing customer accounts, addressing concerns to ensure customer satisfaction, and delivering a quality customer experience. The Customer Service Representative will also resolve issues in a professional manner while maintaining a positive and empathetic approach to support clients effectively.
Qualifications- Strong expertise in Customer Service, Customer Satisfaction, and Customer Support
- Ability to enhance Customer Experience and positively interact with clients
- Excellent interpersonal, communication, and problem-solving skills
- Proficiency in multitasking and managing priorities in a fast-paced environment
- Previous experience in insurance or financial services is an asset
More about this job
Responsibilities
Assist customers with inquiries, manage customer accounts, address concerns, and provide a high-quality customer experience. Resolve issues professionally and empathetically while supporting customer satisfaction.
Requirements
Strong customer service, customer satisfaction, and customer support expertise is required, along with excellent interpersonal, communication, and problem-solving skills. Candidates should be able to multitask and manage priorities in a fast-paced environment; insurance or financial services experience is an asset.
Skills
- Customer Service
- Customer Satisfaction
- Customer Support
- Customer Experience
- Interpersonal Communication
- Problem-Solving
- Multitasking
- Priority Management
- Account Management
- Issue Resolution
- Empathy
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
Keywords
- Customer Service
- Customer Satisfaction
- Customer Support
- Customer Experience
- Customer Inquiries
- Customer Accounts
- Issue Resolution
- Interpersonal Skills
- Communication
- Problem-Solving
- Multitasking
- Priority Management
- Insurance
- Financial Services
- Empathy