Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Senior Financial Analyst
Rogers Communications
Toronto, ON
The Wireline Revenue Finance team is seeking a strong and dedicated Senior Financial Analyst to join their finance operations group and support the overall financial planning and reporting…
Added 21 mins ago
G
Property Operations & Grounds Steward
GoodWork.ca
Victoria, BC
- Full-time
Added 21 mins ago
QW
Administrator
Q Wealth Partners
Toronto, ON
- Full-time
Learn and operate business systems, operations, onboarding requirements and procedures related to account administration, client reporting, and management fees.
Added 21 mins ago
LC
Front Store Manager, Salaried Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Added 36 mins ago
T
Business Operations Support Representative III
TD
Vancouver, BC
- Full-time
Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and…
Added 36 mins ago
T
TD Asset Management Investment Management Intern/Co-op (Summer 2027)
TD
Toronto, ON
- Full-time
Undertake projects touching on strategy, marketing, business and product development, portfolio management, finance, risk, governance, client service, operations and trading
Added 36 mins ago
SL
Student, Business Operations & Insights Analyst (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
You'll collaborate with leaders and partners across Operations, Best Practice, Data Insights, Operational Learning, and Enablement teams to support initiatives that improve employee and…
Added 49 mins ago
T
Business Operations Support Representative III
TD
Vancouver, BC
- Full-time
Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and…
Added 49 mins ago
T
TD Asset Management Investment Management Intern/Co-op (Summer 2027)
TD
Toronto, ON
- Full-time
Undertake projects touching on strategy, marketing, business and product development, portfolio management, finance, risk, governance, client service, operations and trading
Added 1 hour ago
RB
Client Advisor - Etobicoke North (Bilingual: English and Cantonese/Mandarin/Italian/Spanish/Vietnamese/Russian/Turkish/Arabic)
Royal Bank of Canada
Toronto, ON
- Full-time
Added 1 hour ago
RB
Financial Advisor
Royal Bank of Canada
Selkirk, MB
- Full-time
Added 1 hour ago
RB
Assistant Branch Operations Manager
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
The RBC Dominion Securities management team located in Pointe-Claire is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager…
Added 1 hour ago
RB
Regional Coordinator
Royal Bank of Canada
Vaughan, ON
- Full-time
Added 1 hour ago
AC
Assistant gérant
Alimentation Couche-Tard
Gatineau, QC
- Full-time
Added 1 hour ago
CG
Night Audit Best Western Plus
Canalta Group
Brandon, MB
- Part-time
Added 1 hour ago
KD
Première comptable | Senior Accountant
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Reporting to the Accounting Manager-Canada, the Senior Accountant will primarily support the Canadian operations and the global derivatives portfolio of KDP. Requires a problem-solving…
Added 1 hour ago
AS
Contracts Administrator
ATCO Structures
Cookstown, ON
- Full-time
…our business and our most valuable asset across our global operations. Without each team members’ unique skills, strengths, and knowledge, we simply wouldn’t be able to achieve our…
Added 1 hour ago
FC
Assistant Branch Manager Hamilton/Halton
FirstOntario Credit Union
Hamilton, ON
- Full-time
…for existing and new members while ensuring efficient branch operations across all Hamilton/Halton Region…
Added 1 hour ago
TP
Senior Financial Analyst - 6-month contract
Total Power Limited
Mississauga, ON
- Full-time
…analyst will work closely with Finance, project teams, and Operations to resolve discrepancies, maintain reliable project forecasts, and identify issues before…
Added 1 hour ago
L
LL Product Manager
Linedata
Toronto, ON
- Full-time
…cutting-edge platforms and tailored services that power the daily operations of 700 leading financial institutions. As a global, multicultural company with over 45 nationalities represented…
Added 1 hour ago
F
Customer Service & Operations Coordinator
FASTSIGNS®
Toronto, ON · North York, ON
- Full-time
We're looking for a friendly, organized, and detail-oriented Customer Service & Operations Coordinator to join our team. This position plays an important role in managing customer…
Added 1 hour ago
RO
Coordinator, Events Sales Business Operations
Royal Ontario Museum
Toronto, ON
- $70,263 to $80,300 CAD / year
- Full-time
We are seeking a highly organized and detail-oriented Coordinator, Events Sales Business Operations to support the administrative and business operations behind ROM’s event sales portfolio.
Added 1 hour ago
T
Fraud Specialist, Supplier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4).
Added 1 hour ago
M
Director, Digital Storefront Performance & Insights
Manulife
Toronto, ON
- Full-time
Coordinate investigation and resolution with the appropriate stakeholders, including Technology, Global Digital Content Operations, MarTech, Accessibility, Design, Measurement & Insights…
Added 1 hour ago
SM
RQ11694 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship

Closed listing

Desjardins

Advisor, IT Service Management

Levis, QC, Canada
Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 14, 2026
Posting language: English
Posted: Oct 2, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

As an IT Service Management Advisor, you serve as an expert and influence teams in improving the maturity of service management and stability practices across the Property and Casualty Insurance IT Division. You act as a liaison between the teams responsible for corporate practice governance and the division’s delivery teams to help them understand, adopt and effectively apply practices. You help continuously improve operational performance, strengthen service stability and develop various service management practices that support the division’s operations. You provide cross-functional leadership to multiple technical teams and partners to transform business priorities into tangible results for the organization. In this role, you’ll be required to engage, influence and support multidisciplinary teams without a hierarchical reporting link to improve operational practices across the division. More specifically, you will be required to:

Act as an ambassador for IT service management within the Property and Casualty Insurance IT Division by relaying business priorities and promoting the adoption of service management practices. For illustrative purposes, these practices may include incident management, major incident management, problem management, change management, service monitoring, service level management and service portfolio management.
Help teams, service owners, problem coordinators and managers to apply service management practices, improve their stability and identify opportunities for improvement.
Develop and lead awareness, training, knowledge sharing and collaboration mechanisms aimed at increasing the division’s maturity in terms of service stability and management.
Oversee the coordination and development of the Property and Casualty Insurance IT Division’s Stability Unit, lead certain local communities of practice (for example, problem coordinators, queue managers or other key stability players), and represent the division before various corporate bodies and communities.
Monitor service performance and stability indicators to identify trends, discrepancies, risks and opportunities for improvement.
Produce management reports and executive summaries to inform decision-making and monitor the division’s performance.
Coordinate cross-functional continuous improvement initiatives aimed at increasing stability, resilience, operational efficiency and service experience.
Analyze the results obtained, establish links between the initiatives implemented and the gains observed, and then recommend priority actions to maximize business value.
Help define, develop and document the service portfolio, service level agreements and associated measurement mechanisms.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field
A minimum of six years of relevant experience managing IT services, in continuous improvement, governance, stability or a related field
Please note that other combinations of qualifications and relevant experience may be considered
Experience in executive communication
Experience analyzing data and indicators and translating findings into strategic recommendations and concrete actions
Experience facilitating communities of practice, working groups or governance bodies
Knowledge of French is required
Proficiency in IT service management principles, processes and best practices, particularly those derived from the ITIL framework

Action oriented, Ambiguity, Communicates effectively, Complexity, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Plans and aligns

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-10-13

About employer

More about this job

Responsibilities

The advisor acts as a liaison to improve IT service management maturity and stability practices across the Property and Casualty Insurance IT Division. They lead cross-functional initiatives, monitor service performance indicators, and promote the adoption of ITIL-based practices to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree in a related field and possess at least six years of relevant experience in IT service management, governance, or stability. Proficiency in ITIL principles and strong communication skills for executive reporting are essential.

Skills

IT Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Service Portfolio Management
Continuous Improvement
Governance
Stability Practices
Executive Communication
Data Analysis
ITIL Framework
Cross-functional Leadership
Strategic Planning
Operational Performance
Training

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Incident Management
Problem Management
Change Management
Service Monitoring
Service Level Agreements
Continuous Improvement
Governance
Stability Unit
Operational Efficiency
Resilience
Data Analysis
Executive Reporting
Property and Casualty Insurance
Hybrid Work
Cross-functional Leadership
Communities of Practice
Service Portfolio
Strategic Recommendations

Report this job