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Desjardins

Advisory Agent, Member and Client Experience

Gaspé, QC, Canada
Caisse populaire Desjardins Pointe de la Gaspésie, Canada

Part-time

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Job details

Job type: Part-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Temporary position (On call).

The work mode arrangement for the position is full-time on site.

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to:

Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own
Contribute to business development and maintain business relationships through service delivery and activities
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners
Stay on top of the latest standards, products and services in your field
Adhere to compliance, security and risk management rules

What you bring to the table

High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

CAISSE DE LA BAIE-DE-GASPÉ (40025 / Conv_Col_00115) (2015-12-23 - )

Job Family

Member/client sales and service (FG)

Unposting Date

2026-10-26

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More about this job

Responsibilities

The advisory agent provides personalized financial advice and support to members, ensuring a high-quality client experience. They also promote digital tools, identify business opportunities, and assist with transaction-related issues or fraud inquiries.

Requirements

Candidates must possess a high school diploma in a related field and at least two years of relevant experience. Proficiency in French is required for this role.

Skills

Customer service
Financial advisory
Banking transactions
Business development
Digital solutions
Fraud prevention
Risk management
Compliance
Communication
Interpersonal skills
Problem solving
Technical support

Benefits

Equity, Diversity, Inclusion and Accessibility support
Accommodations for recruitment process

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial empowerment
Cooperative values
Digital solutions
Fraud
Compliance
Security
Risk management
Business development
Customer experience
Technological tools
Financial transactions
Client relations
Advisory services

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