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Added 17 mins ago
CS
Contact centre agent - customer service
Chemsyn Services Inc
Concord, ON
- $46,000 to $48,000 CAD / year
- Full-time
- On-site
Added 22 mins ago
K
Founding Head of Sales
Kouvre
Montreal, QC
- Full-time
Kouvre is the AI agent for restaurants. Independent owners text it like an employee and it runs the business for them: promos, menus, prices, reviews, their website, all across UberEats,…
Added 22 mins ago
FC
Team Lead, Enrollment Services - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
…that cannot be solved at the level of the customer service…
Added 22 mins ago
AC
Allstate Sales Agent (Halifax)
Allstate Canada
Bedford, QC
- Full-time
Become an Allstate Sales Agent: Your Next Big Opportunity
Added 25 mins ago
TT
Loss Prevention Store Security Agent
The TJX Companies, Inc.
Edmonton, AB · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 29 mins ago
SC
Customer service agent
ServiceOntario Centre (Privately Operated)
Woodbridge, ON
- From $18.5 CAD / hour
- Full-time
- On-site
Added 37 mins ago
S
Software Engineer
Spellbook
Canada
- Full-time
Added 38 mins ago
TC
AI Architect
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $150,000 CAD / year
- Full-time
Design and govern AI platforms and solutions across foundation models, RAG, agent orchestration, data sources, vector search, APIs, cloud infrastructure, security controls, and…
Added 51 mins ago
S
Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
…and effective manner. Ability to act effectively as a change agent for the introduction and implementation of innovative and creative ideas, tools, templates and processes. Sound judgment,…
Added 1 hour ago
Reservation Agent
U-Haul
Calgary, AB
…you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic…
Added 1 hour ago
A
Superviseur(e) Exploitation - Entretien | ABI - Bécancour
Alcoa
Bécancour, QC · CA ABI Becancour, QC
- Full-time
Agir comme agent de changement et coacher l’équipe de superviseurs afin de les encadrer, de développer leurs compétences et de soutenir leur performance.
Added 1 hour ago
WV
Change Management Lead
World Vision Canada
Mississauga, ON
- Full-time
Added 1 hour ago
O
Line Leader
O-I
Brampton, ON
- Full-time
Act as a change agent (leader) to instill a Problem Solving and Continuous Improvement culture on site and in related areas of the company.
Added 1 hour ago
MD
Agent.e Marketing - Marketing Agent
Musée de l'Holocauste Montréal
Montreal, QC
- Full-time
Under the supervision of the Head of Communications and the Marketing Coordinator, the Marketing Agent will help increase the Museum’s visibility in the lead-up to its major relocation and…
Added 1 hour ago
FT
Team Lead, Enrollment Services - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…that cannot be solved at the level of the customer service…
Added 1 hour ago
TT
Loss Prevention Store Security Agent
The TJX Companies, Inc.
Halifax, NS · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 1 hour ago
Methods Engineer
Sapsol Technologies Inc
Montreal, QC
· Experience as a method agent or NC programmer is an important asset.
Added 1 hour ago
S
Asset Protection Partner
Sephora
Dartmouth, NS
- $25 to $30 CAD / hour
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 1 hour ago
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(CAN) Regulated Pharmacy Technician
Walmart
St. Thomas, ON
- Part-time
…and the prescription is released to the correct customer or…
Added 1 hour ago
A
Superviseur de production - Nuit
ABB
Saint-Jean-sur-Richelieu, QC
- Full-time
Capacité à gérer le changement et d’en être un agent
Added 1 hour ago
IF
.NET Programmer Analyst
iA Financial Group
Quebec, QC
- Full-time
iA Financial Group is looking for a versatile Application Programmer Analyst (.NET) to join the Agent Compensation sector within the Odyssey Train. You will become part of a team driven by…
Added 1 hour ago
TH
AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Design, build, and deploy intelligent agents and multi-agent systems that augment clinical and operational workflows, spanning task automation, decision support, and end-to-end process…
Added 1 hour ago
P&
Automation Site Equipment Area Owner/Propriétaire de la zone des équipements du site d'automatisation
Procter & Gamble
Brantford, ON
- Full-time
Added 1 hour ago
SI
Administrator/Administratrice.eur
Sport Integrity Canada / Sport Intégrité Canada
Ottawa, ON
- Full-time
Organize all staff travel and coordination with travel agent.
Added 1 hour ago
R
Opérateur de saisie de données bilingue – Niveau avancé/ Bilingual Data Entry Operator – Advanced
Raise
Montreal, QC
- Full-time
Agent de saisie de données bilingue – Niveau avancé

Desjardins

Advisory Agent, Member and Client Experience

Cornwall, ON, Canada
Hawkesbury, ON, Canada
Casselman, ON, Canada
North Glengarry, ON, Canada
Embrun, ON, Canada
Caisse Desjardins Ontario_Alexandria (MT), Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Temporary position for five months

The work mode arrangement for the position is full-time on site

As a member and client experience advisory agent at Desjardins Ontario Credit Union - Alexandria Branch, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to:

Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
Stay on top of the latest standards, products and services in your field.
Adhere to compliance, security and risk management rules.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Onsite, #ON03

What you bring to the table

High school diplomas in a related field
A minimum of one year of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients.
Knowledge of all convenience services products and services
Knowledge of Desjardins products and services for caisse members, products and services offered by Desjardins Business centres, components and distribution networks and channels, and products and services offered by competitors
Ability to enter data in the systems
Knowledge of security measures, legal frameworks and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of service standards

Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-10-5

Apply About employer

More about this job

Responsibilities

The advisory agent supports members and clients by addressing their financial needs, promoting products, and providing advice on digital banking tools. They also contribute to business development, maintain relationships, and assist with fraud-related inquiries while ensuring compliance with security standards.

Requirements

Candidates must have a high school diploma in a related field and at least one year of relevant experience. Strong communication skills in both English and French are required to interact effectively with members and partners.

Skills

Customer service
Financial advisory
Banking transactions
Business development
Digital solutions
Fraud assistance
Compliance
Security management
Risk management
Communication
Data entry
Technical support
Problem solving
Relationship management

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Reimbursement of telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Financial services
Credit union
Banking
Customer experience
Digital solutions
Fraud prevention
Compliance
Risk management
Business development
Financial empowerment
Technical support
Data entry
Security
Member relations
Client experience

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