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Added 6 hours ago
Applied Machine Learning Scientist II
TD
Toronto, ON · Montreal, QC
Full-time
Hands-on experience with agent orchestration frameworks such as LangGraph
Added 7 hours ago
Call Center Agent Job Openings (Full-Time)
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Added 8 hours ago
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
Full-time
Familiarity with agent orchestration frameworks such as LangGraph, gained through work, research, coursework, or personal projects.
Added 9 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
A career in our Risk Modelling Services team as a Property & Casualty (P&C) Actuary, will provide you with the opportunity to contribute risk modelling, general insurance advice and…
Added 9 hours ago
Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBC
Vancouver, BC
Full-time
Client engagement – Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit,…
Added 12 hours ago
Senior Associate Data Engineering (Azure/Databricks) Hybrid
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Full-time
Exposure to AI engineering patterns, including context engineering, retrieval-augmented generation support patterns, agent architectures, and production data services that support…
Added 12 hours ago
Senior Associate, Payments Transformation & Implementation
PwC
Toronto, ON
Full-time
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs,…
Added 12 hours ago
Transaction Services, Senior Associate
PwC
Vancouver, BC
Full-time
In transaction services at PwC, you will provide strategic advice and support to clients in their mergers, acquisitions, and divestitures. Your work will include conducting due diligence,…
Added 12 hours ago
Information Technology Audit Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC
Full-time
A career in our External Audit Process Assurance practice, within Process Assurance services, will enable you to assist clients in optimising control activities, organisational strategy,…
Added 12 hours ago
Capital Markets and Accounting Advisory Services, Manager
PwC
Calgary, AB
Full-time
…supporting our clients as they navigate some of their most complex financial reporting issues and transactions. You'll tackle client’s needs with a solution-oriented approach that…
Added 12 hours ago
Transaction Services, Senior Associate
PwC
Calgary, AB
Full-time
In transaction services at PwC, you will provide strategic advice and support to clients in their mergers, acquisitions, and divestitures. Your work will include conducting due diligence,…
Added 16 hours ago
Senior Mortgage Agent
Questrade Financial Group
Toronto, ON
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…
Added 17 hours ago
Advisory Agent, Member and Client Experience
Desjardins
Saint-Félicien, QC · Roberval, QC
Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 17 hours ago
Advisory Agent - Member and Client Experience
Desjardins
Saint-Félicien, QC · Roberval, QC · Saint-Prime, QC
Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 17 hours ago
Advisory Agent, Member and Client Experience
Desjardins
Waterloo, ON · Cowansville, QC · Caisse Desjardins de Brome-Missisquoi
Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 18 hours ago
Finance Project Transformation Senior Associate
PwC Canada
Toronto, ON
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Assisting in rolling out leading practice programme management services like benefits realization, quality assurance, decision management, document management etc.
Added 18 hours ago
SDET Lead
Iris Software Inc.
Toronto, ON
Contract
…India, the U.S.A., and Canada, Iris Software delivers technology services and solutions that help clients complete fast, far-reaching digital transformations and achieve their business…
Added 18 hours ago
Senior Director, Patent Analysis & Reverse Engineering
J.S. Held LLC
Ottawa, ON
Full-time
With some mentorship, expect to manage a project from start to finish: starting with creating financial budgets, internal and external resource management, and finally creating an output…
Added 18 hours ago
Advisory Agent, Member and Client Experience
Desjardins
Amqui, QC · Sayabec, QC · Causapscal, QC · Caisse Desjardins Vallée de la Matapédia
Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 18 hours ago
Advisory Agent, Member and Client Experience
Desjardins
Victoriaville, QC · Caisse Desjardins des Bois-Francs
Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 19 hours ago
Life Insurance Advisor
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$60,000 to $80,000 CAD / year
Full-time
…answered yes to these questions, then working for a Desjardins Agent is the career for you! Desjardins is a leading provider of Auto, Home, Commercial and Life insurance in Canada, with the…
Added 20 hours ago
Architecte de solutions/ Solution Architect
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Canada
Full-time
…membre apporte l’une des huit capacités du Framework chez le client, dirige un ensemble de collaborateurs numériques capables de produire à une échelle qu’aucun effectif humain ne pourrait…
Added 21 hours ago
Senior Director, Patent Analysis & Reverse Engineering
J.S. Held LLC
Ottawa, ON
Full-time
With some mentorship, expect to manage a project from start to finish: starting with creating financial budgets, internal and external resource management, and finally creating an output…
Added 23 hours ago
customer service agent
Transport Bourret inc.
Drummondville, QC
Full-time
Added 1 day ago
Experienced Tax Preparer
Jackson Hewitt Tax Service Inc.
Richmond, BC
Full-time
…propel you to the next level. You will provide exceptional client service while connecting with clients in a fun, fast-paced environment. Don't miss out on this opportunity to make a…

Desjardins

Advisory Agent, Member and Client Experience

Amqui, QC, Canada
Sayabec, QC, Canada
Causapscal, QC, Canada
Caisse Desjardins Vallée de la Matapédia, Canada

Job type: Part-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Temporary 6-month position

The work mode arrangement for the position is full-time on site.

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to:

Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
Stay on top of the latest standards, products and services in your field.
Adhere to compliance, security and risk management rules.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Knowledge of all convenience services products and services
Knowledge of Desjardins products and services for caisse members, products and services offered by Desjardins Business centres, components and distribution networks and channels, and products and services offered by competitors
Ability to enter data in the systems
Knowledge of security measures, legal frameworks and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of service standards

Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

CAISSE VALLÉE DE LA MATAPÉDIA (60010 / Conv_Col_00047) (2017-11-20 - )

Job Family

Member/client sales and service (FG)

Unposting Date

2026-10-23

Apply About employer

More about this job

Responsibilities

You will provide advisory support to members regarding banking transactions, products, and digital tools to ensure a high-quality client experience. Additionally, you will contribute to business development, assist with fraud-related inquiries, and maintain compliance with security and risk management standards.

Requirements

The position requires a high school diploma in a related field and a minimum of two years of relevant experience. Candidates must possess knowledge of financial services, banking products, and internal security controls.

Skills

Customer service
Financial advisory
Banking transactions
Business development
Digital solutions
Fraud assistance
Compliance
Security management
Risk management
Data entry
Communication
Tech savvy
Situational adaptability
Customer focus

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Reimbursement of telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial services
Customer experience
Advisory
Digital solutions
Fraud prevention
Compliance
Risk management
Business development
Cooperative values
Data entry
Security measures
Internal controls
Technological tools
Financial empowerment

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