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Desjardins

Advisy Agent, Member and Client Experience

Havre-Saint-Pierre, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 1, 2027
Posting language: English
Posted: Sep 24, 2026

Original job description

Several opportunities are currently available in the Côte-Nord region.

Required

As a member and client experience advisory agent, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an ambassador for digital solutions, helping members to use technological tools safely. More specifically, you will be required to:

Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own
Contribute to business development and maintain business relationships through service delivery and activities
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Benefits apply based on eligibility criteria.

What You Bring To The Table

Regardless of your experience or education, if you’ve always wanted to work in the financial services industry, send us your application. Our recruiters will contact you to find the job best suited to your career goals. The Desjardins Cooperative Institute (DCI) - provides a unique opportunity to receive training for a career suited to your skills, goals and education.

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Apply About employer

More about this job

Responsibilities

Advise members and clients on banking transactions, promote financial products and services, and help them use digital tools safely to complete transactions independently. Support business development and client relationships, and assist with fraud or irregularities by referring cases to appropriate partners.

Requirements

No specific experience or education is required; applicants interested in a career in financial services are encouraged to apply. Training may be provided through the Desjardins Cooperative Institute, with placement suited to the applicant’s skills, goals, and education.

Skills

Member And Client Service
Banking Transactions
Product And Service Promotion
Digital Solutions Guidance
Technology Tool Support
Business Development
Relationship Management
Fraud Assistance
Issue Referral

Benefits

Competitive Salary
Annual Bonus
Four Weeks Of Flexible Vacation
Defined Benefit Pension Plan
Group Insurance
Telemedicine
Health And Wellness Expense Reimbursement
Telework Equipment Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Banking
Member Experience
Client Experience
Banking Transactions
Digital Solutions
Technological Tools
Digital Banking
Business Development
Relationship Management
Customer Service
Product Promotion
Fraud Assistance
Irregularity Resolution
Referral To Partners

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