Advisy Agent, Member and Client Experience
- Havre-Saint-Pierre, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Several opportunities are currently available in the Côte-Nord region.
Required
As a member and client experience advisory agent, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an ambassador for digital solutions, helping members to use technological tools safely. More specifically, you will be required to:
Regardless of your experience or education, if you’ve always wanted to work in the financial services industry, send us your application. Our recruiters will contact you to find the job best suited to your career goals. The Desjardins Cooperative Institute (DCI) - provides a unique opportunity to receive training for a career suited to your skills, goals and education.
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Member/client sales and service (FG)
Required
As a member and client experience advisory agent, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an ambassador for digital solutions, helping members to use technological tools safely. More specifically, you will be required to:
- Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own
- Contribute to business development and maintain business relationships through service delivery and activities
- Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Benefits apply based on eligibility criteria.
Regardless of your experience or education, if you’ve always wanted to work in the financial services industry, send us your application. Our recruiters will contact you to find the job best suited to your career goals. The Desjardins Cooperative Institute (DCI) - provides a unique opportunity to receive training for a career suited to your skills, goals and education.
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Member/client sales and service (FG)
More about this job
Responsibilities
Advise members and clients on banking transactions, promote financial products and services, and help them use digital tools safely to complete transactions independently. Support business development and client relationships, and assist with fraud or irregularities by referring cases to appropriate partners.
Requirements
No specific experience or education is required; applicants interested in a career in financial services are encouraged to apply. Training may be provided through the Desjardins Cooperative Institute, with placement suited to the applicant’s skills, goals, and education.
Skills
- Member And Client Service
- Banking Transactions
- Product And Service Promotion
- Digital Solutions Guidance
- Technology Tool Support
- Business Development
- Relationship Management
- Fraud Assistance
- Issue Referral
Benefits
- Competitive Salary
- Annual Bonus
- Four Weeks Of Flexible Vacation
- Defined Benefit Pension Plan
- Group Insurance
- Telemedicine
- Health And Wellness Expense Reimbursement
- Telework Equipment Reimbursement
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Sales
Keywords
- Financial Services
- Banking
- Member Experience
- Client Experience
- Banking Transactions
- Digital Solutions
- Technological Tools
- Digital Banking
- Business Development
- Relationship Management
- Customer Service
- Product Promotion
- Fraud Assistance
- Irregularity Resolution
- Referral To Partners