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Desjardins

Agent-conseil ou agente-conseil, Expérience membre et client

Labelle, QC, Canada
Rivière-Rouge, QC, Canada

Part-time

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Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Main responsibilities

Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
Stay on top of the latest standards, products and services in your field.
Adhere to compliance, security and risk management rules.

Other combinations of training and experience may be considered.

Knowledge of all convenience services products and services
Knowledge of Desjardins products and services for caisse members, products and services offered by Desjardins Business centres, components and distribution networks and channels, and products and services offered by competitors
Ability to enter data in the systems
Knowledge of security measures, legal frameworks and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of service standards

Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-11-12

Apply About employer

More about this job

Responsibilities

Support members and clients by providing information on technological tools and assisting with transactions. Contribute to business development while managing fraud inquiries and ensuring adherence to compliance and security standards.

Requirements

Requires knowledge of financial services, products, and internal operating procedures. Candidates must demonstrate effective communication skills, customer focus, and the ability to work with various digital systems.

Skills

Customer service
Business development
Fraud detection
Risk management
Compliance
Data entry
Financial services
Communication
Tech savvy
Situational adaptability
Problem solving

Benefits

Equity
Diversity
Inclusion
Accessibility
Accommodations

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Customer Experience
Business Development
Fraud Management
Compliance
Risk Management
Data Entry
Technological Tools
Banking
Member Services
Security Measures
Internal Controls
Service Standards
Action Oriented
Customer Focus
Nimble Learning
Situational Adaptability
Tech Savvy
Equity
Diversity
Inclusion
Accessibility

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