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Added 12 mins ago
BC
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Desjardins

Agent, Product administration

Montreal, QC, Canada
Complexe Desjardins Montréal, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Temporary 12-month position

As a product administration agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the general standards, practices and guidelines in place. The ability to drive results is therefore essential. You help process and analyze information and solve problems, tailoring your approach as needed. You also help develop and improve work methods and procedures. More specifically, you will be required to :

Respond to client requests for information about specialized products, which entails reviewing requests, researching solutions and making recommendations. Provide information about the policies, programs and processes in your field
Identify and analyze client complaints, recommend solutions and follow up as needed
Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures, following up as needed
Help develop and implement work processes and methods for your unit.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

General college diploma in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (Level 5)

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

DSF-ERC-SEPB 575 Bureau (00139) (2020-03-08 - )

Job Family

Administration (FG)

Unposting Date

2026-11-16

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More about this job

Responsibilities

The agent provides administrative support for specialized products and manages client accounts by processing information and resolving issues. They are also responsible for analyzing reports, ensuring quality control, and contributing to the improvement of unit work processes.

Requirements

Candidates must possess a general college diploma in a related field and at least two years of relevant experience. Proficiency in both English and French is required for this role.

Skills

Administrative support
Product administration
Data analysis
Report generation
Quality control
Customer service
Problem solving
Communication
Policy interpretation
Action oriented
Customer focus
Drive results
Nimble learning
Situational adaptability

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Product administration
Administrative support
Data analysis
Quality control
Reporting
Customer service
Policy management
Operational support
Hybrid work
Financial services
Client relations
Process improvement
Statistics
Documentation
Professional communication

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