Analyst, System and infrastructure operations, maintenance and development

As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of business solutions, computer networks, management systems, programs and database servers based on the organization's needs. You analyze and diagnose issues related to controls, quality assurance and large-scale deliveries and rollouts. You provide opinions in accordance with your discipline's rules and recommend solutions to improve and optimize standards, policies and programs. You recommend implementation plans. You actively help establish and implement multiple quality assurance strategies for business solutions in a large-scale and highly complex focus area. Your projects and initiatives require extensive, in-depth knowledge of your line of work. You direct and guide work to meet objectives. You help solve highly complex problems using your analytical skills and comprehensive, detailed understanding of your line of business and the organization. Coordination is critical. You interact with many stakeholders working in a wide range of fields. You lead and serve as a systems specialist for your unit, clients and practitioners. More specifically, you will be required to:

• Help clients define their needs. Analyze and interpret data according to your field of expertise to inform decision-making on IT solutions and best practices for quality assurance and application development. 
• Develop complex quality assurance execution strategies, determine their scope and write procedures and guidelines. 
• Analyze risks. Write highly complex reports and test cases, propose solutions and make recommendations. Serve as a specialist on how to implement recommendations.
• Oversee the implementation of action plans to address issues in accordance with rules and parameters.
• Represent the sector in terms of quality assurance practices when dealing with other Desjardins Group or non-Desjardins Group bodies.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Business insight, Complexity, Customer Focus, Differences, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-11-18