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Added 2 hours ago
Power Generation Field Service Technician - Level III
Emplo Inc.
Ottawa, ON
Full-time
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.
Added 7 hours ago
Sr. Underwriting Specialist, ART and Fronting
Aviva Canada
AB · Alberta, Canada
Full-time
Aviva Canada is seeking a Senior Underwriting Specialist, ART & Fronting to support the growth and management of its Alternative Risk Transfer (ART), and fronting business across Canada.
Added 7 hours ago
Disability Case Specialist
CAMH
Toronto, ON
…collaboratively with the occupational health nurses, safety specialist, department leadership to ensure consistency of processes throughout the organization, as well as identifying areas to…
Added 10 hours ago
Warranty Specialist
Brandt Group of Companies
Regina, SK
Full-time
Evaluate warranty claims submitted by our dealership network for accuracy and compliance with company policies and guidelines.
Added 12 hours ago
Sr. Underwriting Specialist, ART and Fronting
Aviva
AB · Alberta
Aviva Canada is seeking a Senior Underwriting Specialist, ART & Fronting to support the growth and management of its Alternative Risk Transfer (ART), and fronting business across Canada.
Added 13 hours ago
AI Fluency & Innovation Teacher (Grades 11/12)
Mulgrave School, The International School of Vancouver
West Vancouver, BC
Temporary
Work closely with the Digital Learning & AI Specialist, teachers, programme leaders, and school-wide AI initiatives to connect AI fluency with authentic learning across the curriculum.
Added 14 hours ago
Interim Maintenance Manager
Parsons Corporation
Edmonton, AB
Full-time
Lead and coordinate MIP maintenance personnel, subcontractors, and specialist service providers, ensuring work is completed safely, efficiently, and in accordance with contractual and…
Added 15 hours ago
Customer Service Specialist
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
Full-time
As a Customer Service Specialist, you'll serve as the primary operational contact for a portfolio of customers, managing orders from receipt through invoicing while ensuring an exceptional…
Added 15 hours ago
Senior Claims Specialist – Legacy Reinsurance & Casualty
Recrute Action
Markham, ON
Contract
Ready to apply your claims expertise to a specialized legacy recovery initiative in the insurance sector? This opportunity places you at the centre of complex historical claim reviews,…
Added 16 hours ago
AI Quality and Evaluation Lead
First National Financial LP
Toronto, ON · East York, ON
Full-time
In collaboration with Information Security conduct failure mode testing for prompt injection, data leakage, unsupported claims, policy deviations, tool misuse, unsafe write back,…
Added 18 hours ago
Customer Care Specialist
SGS
Burnaby, BC
Full-time
We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers,…
Added 18 hours ago
Accounts Receivable Specialist (Open to New Graduates)
Wonderbrands
Toronto, ON · Etobicoke, ON
Other
Analyze customer claims for deductions; shortages; price discrepancies
Added 18 hours ago
Healthcare Provider Relations Specialist
Travel Healthcare Insurance Solutions o/a guard.me International Insurance
Markham, ON
The Healthcare Provider Relations Specialist is responsible for developing, optimizing, and managing a national healthcare provider network that supports direct billing services and…
Added 18 hours ago
Customer Care Specialist
SGS
Burnaby, BC
$25 to $29 CAD / hour
Full-time
We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers,…
Added 19 hours ago
Client Care Specialist- EN
Global Excel Management Inc.
Sherbrooke, QC
Full-time
The Client Care Specialist are part of the Claims Services team and will work closely with the Claims
Added 19 hours ago
International Tax Specialist
UPS
Mississauga, ON
Contract
We are seeking a detail-oriented and collaborative Tax Specialist to support the Canadian Tax team. This role offers an excellent opportunity to gain hands-on experience in corporate income…
Added 19 hours ago
Logistics & Trade Compliance Specialist
Delta-Q Technologies
Burnaby, BC
Full-time
The Logistics and Trade Compliance Specialist will play a crucial role in managing and coordinating the movement of goods and materials within our supply chain. You will be responsible for…
Added 20 hours ago
Logistics & Trade Compliance Specialist
Delta-Q Technologies
Burnaby, BC
Full-time
The Logistics and Trade Compliance Specialist will play a crucial role in managing and coordinating the movement of goods and materials within our supply chain. You will be responsible for…
Added 20 hours ago
Senior Sourcing Specialist
TES Group Inc.
Sherwood Park, AB
Full-time
…market. To support this growth, we are seeking a Senior Sourcing Specialist with deep expertise in supply chain development including new source identification, long term supply agreement…
Added 21 hours ago
Client Care Specialist
Global Excel Management
Sherbrooke, QC
Other
…services necessary to meet the clients’ needs. The Client Care Specialist are part of the Claims Services team and will work closely with the Claims and Account Management teams as well as…
Added 21 hours ago
Procurement Specialist
ANDRITZ
Pointe-Claire, QC
Full-time
ANDRITZ Canada is looking for an experienced procurement specialist who can execute the sourcing, award and fulfillment (supply chain) management of fabrication of components, materials,…
Added 21 hours ago
Power Generation Field Service Technician - Level III
Cummins
Ottawa, ON
Full-time
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.
Added 21 hours ago
Contract Coordinator
VSL International Ltd.
Toronto, ON
$70,000 to $90,000 CAD / year
Full-time
We are a global specialist construction company and a recognized expert in post-tensioning and structural technologies. With 70 years of experience, we help build, preserve, and transform…
Added 21 hours ago
Sr. Absence Management Specialist
DHL Express
Brampton, ON
Full-time
The Senior Absence Management Specialist is responsible for overseeing and managing employee absences and workplace injuries to ensure compliance with company policies, legal regulations,…
Added 21 hours ago
Commercial Specialist
Aecon
Toronto, ON
Receive and manage claims from subcontractors, compiling and reviewing claims reports.

Desjardins

Analyst, System and infrastructure operations, maintenance and development

Montreal, QC, Canada
Levis, QC, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

As Guidewire Business Systems Analyst (BSA), you’ll join a team contributing to a strategic transformation program in property and casualty insurance. You’ll help to further develop Guidewire solutions by acting as a link between the business and technology teams. You’ll work closely with business partners, developers, architects and quality specialists to define, document and implement solutions that meet the organization’s needs. You’ll help define requirements and work on process analysis and continuous improvement for delivery practices and solutions. You’ll play an active role in implementing Guidewire initiatives in an Agile environment, ensuring alignment between business needs, proposed solutions and organizational objectives.f business and the organization. Coordination is critical. You interact with many stakeholders working in a wide range of fields. You lead and serve as a systems specialist for your unit, clients and practitioners. More specifically, you will be required to:

Act as an intermediary between business teams and technology teams to gather, analyze and document business and functional needs
Be involved in analyzing business processes and recommend solutions aimed at improving operational efficiency and business value
Translate business needs into user stories, business rules, functional specifications and other deliverables as required to implement solutions
Prepare impact analyses, process diagrams and functional documentation to support the design and delivery of solutions
Work with developers, quality specialists, architects and business partners throughout the delivery cycle to ensure a common understanding of needs and solutions
Help analyze, design, plan and implement Guidewire solutions
Help define test cases and support functional validation and user acceptance activities
Follow up on incidents, change requests and functional issues with relevant teams
Help resolve production issues and provide user support when required
Actively participate in Agile ceremonies and contribute to the continuous improvement of delivery processes, practices and methods.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree business administration, IT, information systems or in a related field
A minimum of six years of relevant experience in business analysis or functional analysis, including three years as a business systems analyst (BSA) and three years with the Guidewire platform
Please note that other combinations of qualifications and relevant experience may be considered
Property and casualty insurance experience
Experience in collecting, analyzing and documenting business and functional requirements
Experience in drafting user stories, functional specifications, business rules and impact analyses
Experience in delivering projects in Agile mode and in the preparation and execution of functional and user acceptance tests
Guidewire Certified Ace certification
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Advanced knowledge of application integration concepts and REST/SOAP, XML and JSON technologies
Advanced knowledge of business processes in property and casualty insurance
Knowledge of collaboration and work management tools, including Jira, Confluence, Visio, and the Microsoft Office Suite
Knowledge of underwriting, billing, and claims processes in the property and casualty insurance industry

Action oriented, Business insight, Complexity, Customer Focus, Differences, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-10-12

Apply About employer

More about this job

Responsibilities

The Business Systems Analyst acts as an intermediary between business and technology teams to define, document, and implement Guidewire solutions. They are responsible for analyzing business processes, translating requirements into user stories, and supporting the delivery cycle through testing and production issue resolution.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least six years of experience, including three years specifically with the Guidewire platform. Proficiency in property and casualty insurance processes and Agile methodologies is required, along with strong documentation and analytical skills.

Skills

Guidewire
Business analysis
Functional analysis
Agile
User stories
Functional specifications
Business rules
Impact analysis
Property and casualty insurance
REST
SOAP
XML
JSON
Jira
Confluence
Visio

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Guidewire
Business Systems Analyst
Property and Casualty Insurance
Agile
Business Analysis
Functional Analysis
User Stories
Functional Specifications
Business Rules
Impact Analysis
REST
SOAP
XML
JSON
Jira
Confluence
Visio
Microsoft Office Suite
Underwriting
Billing
Claims
Guidewire Certified Ace
Application Integration
Process Diagrams
User Acceptance Testing
Continuous Improvement
Stakeholder Management
Hybrid Work
IT
Information Systems

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