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Desjardins

Business Analyst

Levis, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Commercial Lines Business Integration and Processes Department plays a key role in advancing the strategic ambitions of the Commercial Property and Casualty Insurance sector. Through the design and implementation of transformation initiatives, it drives the continuous improvement of both internal and external client experiences, the optimization of business processes, and the evolution of operating models. Are you looking to deliver maximum value to our members and clients while taking full ownership of initiatives aimed at optimizing our practices or driving growth in our sector, Direct Insurance, Commercial Lines Division? Do you have experience within our business sector, whether working with our teams in Quebec or outside Quebec, such as the Desjardins Agent Network (DAN)?

Do you want to join a dynamic close-knit team? If so, this opportunity is for you! As Business Analyst, you will be responsible for mandates from the needs’ definition stage through to the integration of changes into operations. The nature of the files and projects requires a broad understanding of your field. You will also be part of the high-performing C-Lean Agile Squad, responsible for driving continuous improvement within our sector. More specifically, you will:

Lead diagnostic activities, analyze business needs and processes impacting members, clients, and employees who interact with them, identify issues, and their root causes
Map and optimize business processes using continuous improvement, Lean Six Sigma, and process management best practices
Build and facilitate Kaizen workshops to identify improvement opportunities and develop innovative solutions that increase efficiency and simplify operations
Coordinate and oversee all business analysis deliverables associated with initiatives, including impact analysis
Advise and support business partners in the positioning, planning, development, execution, and monitoring of various optimization initiatives under your responsibility
Collaborate with the business integration (landing) team in defining and executing change management activities to maximize business value

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor’s degree in a relevant field
A minimum of four years of relevant experience in continuous improvement, process optimization, operational efficiency, or business analysis
Please note that other combinations of relevant education and experience may be considered
Experience as a Business Analyst managing the delivery of multiple projects simultaneously
Lean Six Sigma certification
Knowledge of French is required
Advanced English proficiency due to the nature of the work, tools used, and interactions with English-speaking partners, members, and clients
Knowledge of property and casualty insurance commercial lines
Knowledge of an agile and matrixed environment

Action oriented, Ambiguity, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Stakeholders

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)

Unposting Date

2026-11-10

Apply About employer

More about this job

Responsibilities

The Business Analyst will lead diagnostic activities, map and optimize business processes, and facilitate Kaizen workshops to drive continuous improvement. They will also coordinate business analysis deliverables and collaborate with the integration team to manage change and maximize business value.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least four years of experience in process optimization or business analysis. Proficiency in English and French is required, along with Lean Six Sigma certification and knowledge of commercial lines insurance.

Skills

Business analysis
Continuous improvement
Process optimization
Lean Six Sigma
Process management
Kaizen
Impact analysis
Change management
Agile
Commercial lines insurance
Property and casualty insurance
Diagnostic activities
Operational efficiency
Stakeholder management

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Commercial Lines
Property and Casualty Insurance
Continuous Improvement
Lean Six Sigma
Process Optimization
Operational Efficiency
Agile
Kaizen
Change Management
Impact Analysis
Business Integration
Process Mapping
Strategic Ambitions
Desjardins Agent Network
Matrixed Environment

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