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Added 9 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Woodstock, ON
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 9 mins ago
RE
Construction Field Review Representative (Structural)
RJC Engineers
Vancouver, BC
- Full-time
Trusted Advisor – You act with integrity, expertise, and honesty, earning the confidence of clients and colleagues.
Added 24 mins ago
R
Client Advisor - Casual
RBC
London, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 54 mins ago
T
Public Sector Buildings - Greater Toronto Area Talent Community
Tiree
Toronto, ON
- Full-time
Professionals in this space typically act as a trusted advisor to public-sector clients, navigating complex stakeholder environments while supporting the delivery of projects that improve…
Added 54 mins ago
NC
Manager, Content strategy and Operations
Newfoundland Capital Corporation Limited
Toronto, ON
- Full-time
…play a key role in developing content strategies, managing client projects, and supporting the day-to-day delivery of digital signage content across our client…
Added 54 mins ago
J
COMMUNICATIONS ADVISOR
JobsMedia.io
Montreal, QC
- Full-time
Our client is an environmental organization specializing in ecological employability.
Added 54 mins ago
AC
Regional Service Agent
Allstate Canada
AB · Edmonton, AB
- Full-time
Provide personalized service while being a Trusted Advisor with respect to insurance.
Added 1 hour ago
AG
Manager, FP&A
Adelphi Group
Toronto, ON
- Full-time
We are seeking an experienced, client-focused FP&A Manager to serve as the go-to finance lead for our Commerce leadership team. Partnering across a number of client pods, you will own…
Added 1 hour ago
W
Business Administration Support
Wellington-Altus
Burlington, ON
- Full-time
A client/advisor-focused attitude, with a commitment to providing extraordinary service.
Added 1 hour ago
VC
Mental Health and Substance Use Nurse (RN/RPN), Psychiatry Inpatient Unit - qathet General Hospital
Vancouver Coastal Health
Powell River, BC
- $41.42 to $55.91 CAD / hour
- Full-time
…be available. Apply today to speak to a Talent Acquisition…
Added 1 hour ago
O(
Curo - Bilingual Property & Casualty Claims Express Advisor
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
The Bilingual Property and Casualty Claims Express Advisor is responsible for serving the members and assisting claims team through investigation and settlement of minor auto and property…
Added 1 hour ago
VC
Mental Health and Substance Use Nurse (RN/RPN), Psychiatry Inpatient Unit - qathet General Hospital
Vancouver Coastal Health
Powell River, BC
- Internship
…be available. Apply today to speak to a Talent Acquisition…
Added 1 hour ago
Public Sector Buildings - Greater Toronto Area Talent Community
Tiree
Toronto, ON
Professionals in this space typically act as a trusted advisor to public-sector clients, navigating complex stakeholder environments while supporting the delivery of projects that improve…
Added 1 hour ago
W
Business Administration Support
Wellington-Altus
Burlington, ON
- Full-time
A client/advisor-focused attitude, with a commitment to providing extraordinary service.
Added 1 hour ago
T
Business Risk Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
In attaining this client commitment, TDAM has built one of Canada’s largest and most respected investment management and research teams with more than 220 Portfolio Managers, Associate…
Added 1 hour ago
C
Financial Advisor CIRO-ID (Urban)
CIBC
Ottawa, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client…
Added 1 hour ago
B
Data Integrity Lead
BGIS
Toronto, ON
- Full-time
…consistently applied across the account. The role operates as a client‑facing governance and assurance function, providing independent data quality oversight while enabling automation and…
Added 1 hour ago
SH
Healthcare Assistant
Siksika Health Services
AB
- Part-time
The HCA will be mentored, directed and supervised by LPNs and RNs, and report to the SHS SEL Team Leader for administration matters, and by the SHS Nursing Advisor for nursing matters.
Added 1 hour ago
B
Talent Acquisition Advisor
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We're looking for a Talent Acquisition Advisor to share the BRP Story and find and onboard the best talent that will help us continue our growth. If you enjoy taking on challenges and you…
Added 1 hour ago
G&
Associate Investment Advisor
Groom & Associés / Associates
Dorval, QC
- Full-time
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
Halifax, NS
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
AY
Global Operations Coordinator
Avison Young Canada
Toronto, ON
- Full-time
…economic, social and environmental value as a global real estate advisor, powered by people.We care about each other and we have each other’s backs. This makes Avison Young a great place to…
Added 2 hours ago
SI
Senior Pega Enterprise Architect – Wealth Management
Spruce InfoTech Inc.
Toronto, ON
- Contract
…processes and be able to translate business requirements across client, advisor, operational, and technology teams into robust Pega-based…
Added 2 hours ago
AC
Director, Pricing & Market Access
Arctava Canada Inc
Canada
- Full-time
Serve as a trusted senior advisor and primary client contact for market access engagements, managing relationships with VP/C-suite level client stakeholders.
Added 2 hours ago
GM
Strategic Advisor
Galactic Minds INC
Vancouver, BC
- Full-time
We are seeking an industry-veteran Principal Strategic Advisor to serve as the executive-level liaison for our premier athleisure retail client. This role is highly strategic, designed for…

Desjardins

Catastrophic Claims Advisor

Aurora, ON, Canada
Burlington, ON, Canada
Mississauga, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

We are seeking highly skilled and empathetic Ontario Accident Benefits Claims professional, looking for an opportunity to make a meaningful impact on the lives of our clients while working in a dynamic, supportive, and collaborative environment. The Catastrophic Claims Advisor serves as a trusted guide and advocate for clients navigating complex catastrophic claims. Partnering with healthcare providers, legal representatives, rehabilitation specialists, and other key stakeholders, the advisor provides guidance, advocacy, and coordination throughout the claims process. Combining technical expertise with professionalism, empathy, and compassion, the role focuses on supporting each client's functional recovery, and ensuring their unique needs are met through a personalized, client-centered approach. You will be a key contributor to our mission of delivering exceptional claims service and client care. More specifically, you will be required to:

Investigate, evaluate and negotiate accident benefit claims of high complexity, ensuring compliance with regulatory and contractual obligations, as well as DGIG best practices
Maintain clear and timely communication with clients, providing updates on the status of their claims, addressing inquiries and guiding them through the claims process
Manage Catastrophic claims with a keen focus on functional recovery
Identify and resolve challenges, including complex or sensitive issues, with a focus on achieving fair outcomes and supporting client well-being
Conduct settlement discussions and negotiate resolutions where appropriate
Collaborate with internal and external legal counsel on LAT disputes, reconsiderations, judicial reviews, mediations, and hearings
Collaborate effectively with internal and external stakeholders - such as medical professionals, legal representatives, and rehabilitation providers - to support client recovery and claim resolution
Apply accurate reserving practices and ensure timely issuance of claim payments in accordance with company standards and best practices.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Hybrid, #ON09*

What you bring to the table

Bachelor's degree in a related field
A minimum of five years of relevant experience in accident benefits claim handling 
Please note that other combinations of qualifications and relevant experience may be considered
Advanced experience managing medical and disability files within the constraints of the Statutory Accident benefits schedule with a focus on functional recovery
CIP designation or enrolled in the program 
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Advanced knowledge of regulatory and contractual obligations (Statutory Accident Benefits Schedule) 
Advanced knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles

Action oriented, Business insight, Complexity, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-11-11

Apply About employer

More about this job

Responsibilities

The Catastrophic Claims Advisor investigates, evaluates, and negotiates complex accident benefit claims while advocating for client recovery. They collaborate with medical, legal, and rehabilitation stakeholders to ensure regulatory compliance and achieve fair claim resolutions.

Requirements

Candidates must possess a bachelor's degree and a minimum of five years of relevant experience in accident benefits claim handling. Advanced knowledge of the Statutory Accident Benefits Schedule and medical/legal terminology is required, along with a CIP designation or enrollment in the program.

Skills

Accident benefits claims
Claims investigation
Negotiation
Functional recovery
Disability management
Statutory Accident Benefits Schedule
Medical terminology
Legal terminology
Vocational rehabilitation
Client advocacy
Conflict resolution
Regulatory compliance
Reserving practices
Stakeholder management
Communication

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Reimbursement of telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Catastrophic Claims
Accident Benefits
Claims Advisor
Statutory Accident Benefits Schedule
Functional Recovery
Disability Management
LAT Disputes
Rehabilitation
Insurance
Claims Handling
Negotiation
Regulatory Compliance
CIP Designation
Medical Terminology
Legal Terminology
Vocational Rehabilitation
Client Advocacy
Hybrid Work
Defined Benefit Pension
Telemedicine

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