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Desjardins

Client Financial Services Agent

Montreal, QC, Canada
Caisse Desjardins des Transports, Canada

Job type: Full-time
Apply by: Oct 6, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

As a Client Financial Services Agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of investment, financing and protection, all in line with the action plan. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide significant business development support. You assist members and clients, providing excellent customer service. You create offers for routine transactions, and help sell products and services based on the needs of members and clients and current strategies and practices. You tailor your approach based on members’ and clients’ needs. More specifically, you will be required to:

Handle client requests. Perform tasks and research as needed, and recommend appropriate solutions
Help colleagues manage their agenda and emails
Be attentive to the needs of members and clients and recommend solutions that meet their needs and expectations
Help members and clients choose and get the most of their tools and channels based on how much independence and automation they want
Seize business opportunities and participate in sales development initiatives

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Attestation of Collegial Studies
A minimum of three years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Mutual fund representative certificate – Autorité des marchés financiers
Knowledge of French is required

Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-10-5

Apply About employer

More about this job

Responsibilities

Handle client requests, research needs, and recommend suitable solutions related to investment, financing, and protection. Support advisors with scheduling and email management, provide personalized service, and contribute to sales and business development initiatives.

Requirements

Requires an Attestation of Collegial Studies and at least three years of relevant experience, although equivalent combinations of qualifications and experience may be considered. A mutual fund representative certificate from the Autorité des marchés financiers and knowledge of French are also required.

Skills

Customer Service
Sales Development
Business Development
Investment Services
Financing
Protection Products
Needs Assessment
Solution Recommendation
Interpersonal Skills
Effective Communication
Customer Focus
Action Orientation
Situational Adaptability
Nimble Learning
Agenda and Email Management

Benefits

Competitive Salary
Annual Bonus
Flexible Vacation
Defined Benefit Pension Plan
Group Insurance
Telemedicine
Health and Wellness Expense Reimbursement
Telework Equipment Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Client Financial Services
Member and Client Service
Advisor Support
Investment
Financing
Protection
Mutual Funds
Mutual Fund Representative Certificate
Sales Development
Business Development
Client Requests
Needs Assessment
Solution Recommendation
Customer Satisfaction
Service Quality
Action Plan
Agenda Management
Email Management
Communication
Interpersonal Skills
Customer Focus
Action Orientation
Situational Adaptability
Nimble Learning
French

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