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Added 2 mins ago
MS
PSI - Bell | Warehouse Customer Service Representative QC (Full-Time)
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Montreal, QC
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Desjardins

Director

Levis, QC, Canada
Montreal, QC, Canada
Complexe Desjardins Montréal, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role involves using your in-depth knowledge of the sector to manage all large-scale sales and operations activities or a major support sub-function offering specialized services to all of Desjardins Group. You are responsible for administrating your unit’s service offer, developing and implementing its business plan, and overseeing activities supporting the strategic orientations. Having a strategic mindset is an essential competency for this position. With an ability to develop talent, drive results, and build networks you are able to effectively manage people and performance, produce reports and ensure member/client satisfaction. More specifically, you will be required to:

Support the vice-president by helping define strategic priorities
Develop and deliver the administrative department’s business plan based on strategic issues and targeted results, and ensure that action plans for reporting administrative units are carried out in a performance management context. Apply management and communication practices encouraging change management, talent attraction and retention, skills development, mobilization and diversity, consistent with the organization’s values
Define and ensure the implementation of activities related to the unit’s services and ensure entrusted projects are carried through so as to maximize targeted business results and ensure member and client satisfaction
Support the administrative unit’s business plan by successfully managing individual and team performance
Continuously improve the management of processes under your responsibility
Promote Desjardins Group’s cooperative values
Represent the organization and conduct business intelligence

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field
A minimum of ten years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Mutual fund representative certificate – Autorité des marchés financiers
Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients

Business insight, Develops talent, Drive results, Engagement, Networks, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management (FG)

Unposting Date

2026-11-12

Apply About employer

More about this job

Responsibilities

The Director manages large-scale sales and operations activities while developing and implementing business plans to support strategic orientations. They are responsible for driving team performance, managing change, and ensuring high levels of member and client satisfaction.

Requirements

Candidates must hold a bachelor's degree in a related field and possess a minimum of ten years of relevant experience. A mutual fund representative certificate from the Autorité des marchés financiers is also required.

Skills

Strategic mindset
Talent development
Performance management
Change management
Business planning
Communication
Networking
Process improvement
Business intelligence
Team leadership
Client satisfaction
Operations management
Sales management
Diversity and inclusion

Benefits

Competitive salary
Annual bonus
Flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Health and wellness expense reimbursement
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Director
Sales
Operations
Business Plan
Strategic Planning
Performance Management
Change Management
Talent Retention
Diversity
Inclusion
Business Intelligence
Mutual Fund Representative
Financial Services
Cooperative Values
Telework
Hybrid Work
Administration
Reporting
Client Satisfaction
Leadership

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