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Desjardins

General Management, Support Manager

Quebec, QC, Canada
Caisse populaire Desjardins du Piémont Laurentien, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

As a General Management Support Manager, you play a key role in providing guidance to the general manager on cross-sector coordination for strategic files and the overall management of the caisse. You actively contribute to the development of the business plan and performance framework, ensuring they’re aligned with Desjardins Group’s strategic directions, priority issues and target objectives. You also ensure rigorous monitoring and make recommendations to the management committee. Your ability to make quality decisions and your focus on achieving tangible results allows you to effectively support the management committee and contribute to the caisse’s overall performance. You oversee employees’ and managers’ skills development to ensure high-quality services. Your ability to build high-performance teams and helping talent reach its full potential is a key asset in this role. You oversee a team mostly made up of HR, communications and associative affairs advisors. You also have functional authority over other caisse teams for cross-sector files you’re associated with. More specifically, you will be required to:

Contribute to developing business strategies in line with Desjardins Group’s strategic directions and with analyses of the caisse’s challenges
Oversee the integration of various solutions provided by the Federation (cross-sector coordination and benefits recovery monitoring)
Attend board meetings to represent strategic and financial aspects and lead certain committees
Act as a partner on the management committee to define HR’s direction and develop the annual communication plan in compliance with the allocated budget
Manage the annual salary budget, including total compensation, and the communications budget
Manage skills development activities (management and non-management) for the caisse
Manage and coordinate major events, special projects and activities (for example: relocations, mergers and changes to corporate culture)
Coordinate communication and representation activities
Negotiate and manage collective agreements, grievances, as well as sponsorships, donations and subscriptions; manage and negotiate with the work relations committee
Represent the caisseand Desjardins Group in the community

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field
A minimum of eight years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Teams

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management (FG)

Unposting Date

2026-10-23

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More about this job

Responsibilities

The Support Manager provides strategic guidance to the general manager, overseeing cross-sector coordination and the development of business plans. They also manage HR functions, communication strategies, and team development while representing the organization in the community.

Requirements

Candidates must hold a bachelor's degree in a related field and possess at least eight years of relevant experience. Proficiency in French is required, along with strong leadership and decision-making capabilities.

Skills

Strategic planning
Performance management
Human resources management
Communication strategy
Budget management
Team leadership
Talent development
Project management
Financial analysis
Stakeholder management
Cross-sector coordination
Decision making
Change management
Relationship building

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

General Management
Strategic Planning
Business Plan
Performance Framework
Human Resources
Communication Plan
Budget Management
Collective Agreements
Grievance Management
Talent Development
Change Management
Project Management
Financial Analysis
Stakeholder Representation
Cross-sector Coordination
Desjardins Group
Management Committee
Corporate Culture
Team Leadership
Action Oriented
Customer Focus
Decision Quality
Nimble Learning
Equity
Diversity
Inclusion
Accessibility

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