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Desjardins

General Management , Support Manager

Sainte-Thérèse, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

The work mode arrangement for the position is full-time on site

As a General Management Support Manager, you play a key role in providing guidance to the general manager on cross-sector coordination for strategic files and the overall management of the caisse. You actively contribute to the development of the business plan and performance framework, ensuring they’re aligned with Desjardins Group’s strategic directions, priority issues and target objectives. You also ensure rigorous monitoring and make recommendations to the management committee. Your ability to make quality decisions and your focus on achieving tangible results allows you to effectively support the management committee and contribute to the caisse’s overall performance. You oversee employees’ and managers’ skills development to ensure high-quality services. Your ability to build high-performance teams and helping talent reach its full potential is a key asset in this role. You oversee a team mostly made up of HR, communications and associative affairs advisors. You also have functional authority over other caisse teams for cross-sector files you’re associated with. More specifically, you will be required to:

Contribute to developing business strategies in line with Desjardins Group’s strategic directions and with analyses of the caisse’s challenges.
Oversee the integration of various solutions provided by the Federation (cross-sector coordination and benefits recovery monitoring).
Attend board meetings to represent strategic and financial aspects and lead certain committees.
Act as a partner on the management committee to define HR’s direction and develop the annual communication plan in compliance with the allocated budget.
Manage the annual salary budget, including total compensation, and the communications budget.
Manage skills development activities (management and non-management) for the caisse.
Manage and coordinate major events, special projects and activities (for example: relocations, mergers and changes to corporate culture).
Coordinate communication and representation activities.
Negotiate and manage collective agreements, grievances, as well as sponsorships, donations and subscriptions; manage and negotiate with the work relations committee.
Represent the caisseand Desjardins Group in the community.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field
A minimum of eight years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Available to work Monday to Friday

Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Teams

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management (FG)

Unposting Date

2026-11-23

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More about this job

Responsibilities

The Support Manager provides strategic guidance to the general manager and oversees cross-sector coordination to ensure alignment with organizational objectives. They are responsible for managing HR, communications, and associative affairs teams while overseeing skills development and major special projects.

Requirements

Candidates must hold a bachelor's degree in a related field and possess a minimum of eight years of relevant experience. Proficiency in French is required, along with strong leadership and strategic decision-making capabilities.

Skills

Strategic planning
Cross-sector coordination
Business plan development
Performance management
Team leadership
HR management
Communication strategy
Budget management
Skills development
Project management
Stakeholder representation
Financial analysis
Decision making
Talent development
Change management

Benefits

Competitive salary
Annual bonus
Flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Health and wellness expense reimbursement
Telework equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

General Management
Strategic Planning
Business Plan
Performance Framework
Desjardins Group
HR Management
Communications
Budgeting
Collective Agreements
Talent Development
Change Management
Project Management
Stakeholder Relations
Financial Management
Cross-sector Coordination
Corporate Culture
Representation
Team Leadership
Performance Monitoring
Management Committee

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