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Added 1 min ago
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- Full-time
Lead new product launches, go-to-market plans, pricing, and merchandising strategies.
Added 1 min ago
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- Full-time
3+ years in customer support or CX, including 1+ year as a team lead, senior agent, or escalations owner.
Added 1 min ago
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Desjardins

Member Services and Sales Support Manager

Caisse Desjardins des Patriotes, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Temporary position for 6 months

The work mode arrangement for the position is full-time on site

As a member services and sales support manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of members and clients. You are responsible for the strategic and operational management of a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams. You help build and maintain long-term business relationships with clients and members in your line of business. You draw up and monitor a business plan that addresses priorities, challenges and objectives. You ensure unit performance, and sound and prudent risk management in accordance with standards. You follow up on results. You draw on your ability to make quality decisions and drive results to effectively manage your department’s employees and performance. You manage a team dedicated to members and clients. You oversee employees’ skills development and maintain high-quality service. The ability to build effective teams and develop talent is therefore essential. You serve as coach for your team members and provide and specific recommendations that take the needs of members and clients into account. The work associated with your unit requires extensive knowledge of the organization and your line of business. More specifically, you will be required to:

Support your immediate supervisor by helping to develop business strategies in line with Desjardins’s strategic priorities and the unit’s challenges
Ensure the quality of services and business relationships, and manage the member/client experience
Implement and monitor the action plan to achieve target results
Put in place management and communication practices that promote talent acquisition and management, team synergy and change management, in keeping with Desjardins’s values. Lead, coach and motivate the team to develop skills, boost engagement and empower employees
Implement and develop a competitive, profitable service offer for your sector that incorporates partnerships with other components in order to provide an exceptional member/client experience
Ensure the efficiency and continuous improvement of processes, and boost profitability
Promote the Desjardins brand and strengthen the organization’s roots in the community
Uphold Desjardins’s cooperative values

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field
A minimum of six years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Work processes

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management (FG)

Unposting Date

2026-10-30

Apply About employer

More about this job

Responsibilities

You will lead a department to meet strategic priorities by managing sales operations and providing comprehensive support to sales teams. Additionally, you will coach team members, oversee talent development, and ensure the delivery of high-quality service to members and clients.

Requirements

The role requires a bachelor's degree in a related field and a minimum of six years of relevant experience. Proficiency in French is also required for this position.

Skills

Strategic management
Operational management
Sales support
Business planning
Risk management
Team leadership
Talent development
Coaching
Change management
Customer experience
Process improvement
Performance management
Action oriented
Customer focus
Decision quality
Nimble learning

Benefits

Competitive salary
Annual bonus
Flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Health and wellness expense reimbursement
Telework equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Strategic management
Operational management
Sales support
Business plan
Risk management
Team leadership
Talent acquisition
Change management
Coaching
Customer experience
Process improvement
Profitability
Desjardins brand
Cooperative values
Action oriented
Customer focus
Decision quality
Develops talent
Nimble learning
Work processes
Equity
Diversity
Inclusion
Accessibility

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