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Added 3 mins ago
Revenue Operations Specialist
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- Full-time
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Saguenay, QC · St-Jean, QC · Caisse d'économie Desjardins de la Métallurgie et des Produits forestiers (Saguenay-Lac-Saint-Jean)
- Full-time
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Desjardins

Operations Support Agent

Saguenay, QC, Canada
St-Jean, QC, Canada
Caisse d'économie Desjardins de la Métallurgie et des Produits forestiers (Saguenay-Lac-Saint-Jean), Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

The work mode arrangement for the position is full-time on site.

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to:

Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers
Input, validate, and save various data in the system
Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures
Perform search requests; organize and produce requested information in accordance with established procedures
Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations
As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers
Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards
Maintain the security of transactions and operations in accordance with current policies, practices and standards

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Available to work one evening per week, specifically on Tuesdays, until 8:00 p.m.

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Caisse d'économie Desjardins de la métallurgie des produits forestiers (Conv_Col_00035) (2015-07-01 - )

Job Family

Administration (FG)

Unposting Date

2026-10-23

Apply About employer

More about this job

Responsibilities

The incumbent will process and reconcile various operational reports, transactions, and requests for caisse sectors while ensuring data accuracy and system integrity. Additionally, the role involves maintaining liaison with internal components and providing high-quality support to members and customers through various communication channels.

Requirements

Candidates must possess a high school diploma in a related field and a minimum of two years of relevant experience. Proficiency in French is required, along with the availability to work one evening per week until 8:00 p.m.

Skills

Operational support
Transaction processing
Data entry
Reconciliation
Customer service
Document management
Reporting
Liaison
Problem solving
Action oriented
Customer focus
Situational adaptability
Time management
Quality assurance

Benefits

Competitive salary
Annual bonus
Flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Health and wellness expense reimbursement
Telework equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Operations Support
Caisse
Financial Services
Transaction Processing
Data Entry
Reconciliation
Reporting
Customer Service
Document Management
Banking
Administrative
Compliance
Quality Standards
Desjardins
AccèsD

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