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Desjardins

Operations Support Agent

L'Isle-Verte, QC, Canada
Caisse Desjardins de Viger et Villeray, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

The work mode arrangement for the position is full-time on site

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to:

Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.
Input, validate, and save various data in the system.
Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.
Perform search requests; organize and produce requested information in accordance with established procedures.
Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.
As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.
Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.
Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
Knowledge of integrating data into systems
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities
Knowledge of service standards

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)

Unposting Date

2026-10-29

Apply About employer

More about this job

Responsibilities

Process and reconcile operational reports, requests, transactions, and notices; enter and validate data; manage documents; and coordinate with relevant Desjardins teams. Follow up with members and customers, handle calls as needed, provide suitable solutions, and ensure timely, accurate, and secure operations.

Requirements

Requires a high school diploma in a related field and at least two years of relevant experience, though equivalent combinations may be considered. French knowledge is required, along with knowledge of caisse and Desjardins products, system data integration, security and internal controls, operating procedures, and service standards.

Skills

Report Processing
Reconciliation
Data Entry and Validation
Transaction Processing
Document Management
Customer Service
Member Follow-Up
Information Retrieval
Internal Controls
Transaction Security
Financial Services Knowledge
Attention to Quality Standards
Action Orientation
Customer Focus
Results Orientation
Situational Adaptability

Benefits

Annual Bonus
Flexible Vacation
Defined Benefit Pension Plan
Group Insurance
Telemedicine
Health and Wellness Expense Reimbursement
Telework Equipment Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Caisse Operations
Financial Services
Shared Services Centre
AccèsD Contact Centre
Business Centre
Student Service Centre
Report Processing
Reconciliation
Clearing
Direct Deposits
Withdrawals
Overdrawn Accounts
Inactive Accounts
Dividends
Trust Accounts
Collection Items
Transaction Notices
Data Integration
Document Management
Filing
Records Purging
Records Storage
Internal Controls
Transaction Security
Member Service
Customer Service
Financial Services Cooperatives
Operating Procedures
Service Standards

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