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Added 23 mins ago
SC
Spécialiste Amélioration Continue (Senior)
SII Canada
Montreal, QC
- Full-time
…future. You will lead strategic transformation initiatives, support the design and deployment of Lean Operating System capabilities, and drive sustainable performance improvements across…
Added 53 mins ago
A
Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Provide support in strategic development, process improvement, and organizational change initiatives.
Added 1 hour ago
Consultant, Local Employee Experience - (Western Canada)
McDonald's Corporation
Toronto, ON
Overseeing the development and implementation of people initiatives: You will support, and execute on various people initiatives such as attraction, recruitment, retention, engagement,…
Added 1 hour ago
FS
Core Agent (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
The Core Agent is a key connector within the resort, playing an essential role in delivering the intuitive, personalized service that defines the Four Seasons experience. Acting as a…
Added 2 hours ago
R
Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
The Customer Success Technologies Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure…
Added 3 hours ago
A
Forward Deployed Solutions Lead
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…from design and development through deployment and production…
Added 3 hours ago
SL
District Manager
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 3 hours ago
F
Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
Work closely with R&D and technical support teams to track, troubleshoot, and resolve complex edge-case bugs (e.g., driver conflicts, agent crashes, telemetry gaps) using internal tracking…
Added 3 hours ago
EA
Catering Agent
Executive Aviation
Hamilton, ON
- Full-time
Come join us! Executive Aviation is hiring a Catering Agent for our team at the Hamilton Airport (YHM) who loves working in the travel and tourism industry. This role reports directly to an…
Added 3 hours ago
Manager, Corporate Function Finance (1 Year Contract)
Scotiabank
Toronto, ON
…partner to supported functions. The incumbent will primarily support Audit and Legal & Secretaries, partnering with function stakeholders to provide timely, accurate, and value-added…
Added 4 hours ago
FC
Ops Agent Admin
FedEx Canada
AB · Edmonton, AB
- Full-time
Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees.…
Added 4 hours ago
S
Customer Service Agent -Full-Time-Burlington
Serco
Burlington, ON
- Full-time
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Added 5 hours ago
TH
Project Manager II | Temporary Full-Time | Emergency & Urgent Care Program
Trillium Health Partners
Mississauga, ON
- Full-time
…Department. The Senior Project Manager will function as a change agent and be responsible for partnering with internal and external clients to identify issues, determine, and implement…
Added 5 hours ago
Staff Software Engineer - Identity & Access Management
Brex
Vancouver, BC
…software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service…
Added 5 hours ago
S
Staff Security Engineer
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
…and application teams on transaction authorization, sensitive operations, partner integrations and abuse prevention. Secure AI agent credentials, spending limits and transaction-level…
Added 6 hours ago
Engineering Lead- Global Payments Engineering
Scotiabank
Toronto, ON
…which aim to offer enriched information and transparencies to support the rapidly evolving payments…
Added 6 hours ago
SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
…components. They will also feature advanced RAG pipelines and multi-agent workflows. Evaluation and benchmarking frameworks to measure AI system quality, reliability, and performance are…
Added 7 hours ago
NF
Trainee Customer Care Agent
Neilson Financial Services
Toronto, ON
- Full-time
…the USA, Canada, Ireland, and Australia in addition to our UK…
Added 8 hours ago
D
Operations Support Agent
Desjardins
L'Isle-Verte, QC · Caisse Desjardins de Viger et Villeray
- Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Added 8 hours ago
D
Advisory Agent, Member and Client Experience
Desjardins
Témiscaming, QC
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 8 hours ago
D
Client Financial Services Agent Business
Desjardins
Tecumseh, ON · Toronto, ON · Welland, ON
- Full-time
As a client financial services agent to Toronto Branch, you work closely with account managers. You provide personalized support to business members and clients, and you assist with…
Added 8 hours ago
D
Operations Support Agent
Desjardins
L'Isle-Verte, QC · Caisse Desjardins de Viger et Villeray
- Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Added 15 hours ago
BW
Respiratory Therapy Educator, NICU Leadership - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…RT Educator, NICU/PICU is a knowledge translator and change agent who is accountable for promoting excellence in clinical practice and quality patient care. Supports and participates in…
Added 16 hours ago
FC
Ops Agent Admin
FedEx Canada
SK · Corman Park, SK
- Part-time
Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees.…
Added 16 hours ago
MB
Sr Business Applications Developer
Maison Birks
Montreal, QC
- Full-time
…Microsoft technologies. You’ll partner with e-commerce, marketing, operations, data, quality assurance, and business teams to turn needs into secure, reliable, scalable…

Desjardins

Operations Support Agent

L'Isle-Verte, QC, Canada
Caisse Desjardins de Viger et Villeray, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

The work mode arrangement for the position is full-time on site

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to:

Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.
Input, validate, and save various data in the system.
Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.
Perform search requests; organize and produce requested information in accordance with established procedures.
Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.
As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.
Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.
Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
Knowledge of integrating data into systems
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities
Knowledge of service standards

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)

Unposting Date

2026-11-17

Apply About employer

More about this job

Responsibilities

The incumbent will process and reconcile various operational reports and transactions while maintaining data accuracy and system integrity. They will also act as a liaison between different Desjardins components and provide support to members and customers to ensure high service quality.

Requirements

Candidates must possess a high school diploma in a related field and a minimum of two years of relevant experience. Proficiency in French and knowledge of financial products, services, and internal security controls are required.

Skills

Operational support
Data entry
Transaction reconciliation
Customer service
Document management
Financial services
Administrative support
Quality standards compliance
Security protocols
Reporting
Liaison
Problem solving

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Reimbursement of telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Operations Support
Caisse products
Transaction processing
Reconciliation
Data validation
Financial services
Document management
Customer satisfaction
Internal controls
Compliance
Administrative activities
Desjardins
Banking operations
Reporting

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