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Added 7 mins ago
Tech Lead - Software Engineering
DataVisor
Calgary, AB
$130,000 to $170,000 CAD / year
Full-time
Build, evaluate, and improve LLM- and agent-assisted tools for engineering and operations use cases, such as triage, root-cause analysis, alert summarization, and evaluation harnesses.
Added 7 mins ago
Product Cybersecurity Specialist-EN
CAE
Montreal, QC
Full-time
…innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster,…
Added 9 mins ago
Tech Lead - Software Engineering
DataVisor
Vancouver, BC
$130,000 to $170,000 CAD / year
Full-time
Build, evaluate, and improve LLM- and agent-assisted tools for engineering and operations use cases, such as triage, root-cause analysis, alert summarization, and evaluation harnesses.
Added 9 mins ago
Tech Lead - Software Engineering
DataVisor
Toronto, ON
$130,000 to $170,000 CAD / year
Full-time
Build, evaluate, and improve LLM- and agent-assisted tools for engineering and operations use cases, such as triage, root-cause analysis, alert summarization, and evaluation harnesses.
Added 9 mins ago
Microsoft Security Engineer
Slalom
Toronto, ON · Greater Toronto Area, Canada
Full-time
Support secure deployment of Copilot, Copilot Studio, Fabric, and agent-based solutions.
Added 25 mins ago
Business Analyst (Finance Business Solutions)
SAIT
Calgary, AB
The Finance Business Solutions team bridges business needs and technical solutions by managing integrated finance systems that support departmental and institution-wide operations.
Added 25 mins ago
Performance & Restructuring Manager
PwC
Toronto, ON
Full-time
Visiting client sites for review purposes or to support operations during an insolvency process
Added 25 mins ago
Performance & Restructuring, Senior Associate
PwC
Toronto, ON
Full-time
At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate…
Added 25 mins ago
Consulting Operations, Manager (Bilingual FR/EN)
PwC
Montreal, QC
Full-time
At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs,…
Added 25 mins ago
Principal AI/ML Engineer
Vanguard
Toronto, ON
Full-time
This role sits at the critical intersection of AI research, engineering, product development, and operations. You will partner closely with world-class AI researchers, product leaders, and…
Added 25 mins ago
Business Development Partner
Sun Life
Montreal, QC · Laval, QC · Blainville, QC
Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 25 mins ago
Planificateur principal(e) de l’approvisionnement/ Senior Supply Planner, Rx
McKesson
Montreal, QC
Full-time
Collaborant de manière transversale avec les équipes des Opérations des Centres de Distribution, des Achats Stratégiques, de la Planification de la Demande & des Événements, de…
Added 39 mins ago
Responsable principal(e) de l’industrialisation avancée /Advanced Industrialization Lead
Pratt & Whitney
Longueuil, QC
Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 40 mins ago
Store Technical Service Representative (Full Time)
Best Buy Canada
Victoria, BC
Full-time
…technical service representative, which we call an in-store service agent. In this role, you will provide technical support to customers by understanding their needs and creating…
Added 40 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Goderich, ON
Business Function: Delivery Agent or Letter Carrier
Added 53 mins ago
Senior Software Developer – CRM – Senior
Joblinxsapp
Toronto, ON
Full-time
…Developer – CRM to design, develop, integrate, test, deploy, and support enterprise CRM solutions using Microsoft Dynamics 365, Power Platform, Azure, Dataverse, .NET, C#, and…
Added 53 mins ago
AI Engineer, Mid Level
Jobright.ai
Canada
Full-time
Review code, document systems, and support production operations
Added 55 mins ago
Director, Enterprise IT Internal Audit
Royal Bank of Canada
Toronto, ON
Full-time
Internal Audit continues to be a change agent within RBC, with an overall objective of enhancing and protecting RBC’s value through providing insightful assurance and advice, supporting…
Added 1 hour ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
Added 1 hour ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step…
Added 1 hour ago
Customer Service Agent - YWG
The Talent Team at Perimeter Aviation
Winnipeg, MB
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 1 hour ago
Forward Deployed AI Engineer
AGF Investments
Toronto, ON
Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 1 hour ago
AI Platform Engineering Lead
AGF Investments
Toronto, ON
Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 1 hour ago
Advisory Agent, Member and Client Experience
Desjardins
Saint-Germain-de-Grantham, QC · Caisse Desjardins des Chênes
Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 1 hour ago
Director, Application Support
Bond Brand Loyalty
Toronto, ON
$125,000 to $170,000 CAD / year
10+ years of experience in application support, IT operations, or software engineering, including 5+ years in leadership roles managing multiple teams or functions.

Desjardins

Operations Support Agent,

Sherbrooke, QC, Canada
Caisse Desjardins du Nord de Sherbrooke, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to:

Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.
Input, validate, and save various data in the system.
Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.
Perform search requests; organize and produce requested information in accordance with established procedures.
Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.
As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.
Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.
Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
Knowledge of integrating data into systems
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities
Knowledge of service standards

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)

Unposting Date

2026-10-8

Apply About employer

More about this job

Responsibilities

The incumbent performs operational activities including processing and reconciling financial reports, managing transactions, and maintaining data integrity. They also provide support to members and customers while ensuring compliance with security standards and organizational procedures.

Requirements

Candidates must possess a high school diploma in a related field and a minimum of two years of relevant experience. Proficiency in French and knowledge of financial products, services, and internal control systems are required.

Skills

Operational support
Data entry
Transaction reconciliation
Customer service
Financial reporting
Document management
Administrative support
Conflict resolution
Attention to detail
Regulatory compliance
Financial services
System validation
Communication
Problem solving
Time management
Security protocols

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Operations Support
Financial Services
Caisse
Desjardins
Data Entry
Reconciliation
Transaction Processing
Customer Service
Administrative Activities
Compliance
Internal Controls
Document Management
Reporting
Banking
Financial Cooperatives
Security Measures
Service Standards
AccèsD
Shared Services
Transaction Notices

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