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Added 12 mins ago
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Desjardins

Section Manager, Contested Matters

Toronto, ON, Canada
Levis, QC, Canada

Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

As Section Manager, Contested Matters, you’re responsible for managing activities related to the handling of contested and complex claims nationwide. You lead a team of professionals and administrative support staff and ensure that they meet their performance targets, develop their skills and provide high-quality service. Working closely with the life and health insurance claims teams, you support strategic decision-making on highly complex claims and help improve practices to ensure operational excellence and member and client satisfaction. More specifically, you will be required to:

Manage, motivate and develop a team of professionals and administrative support staff responsible for handling contested and complex claims nationwide
Take responsibility for team performance, results and skills development
Help your immediate supervisor organize work and plan operational activities for the unit
Coach and guide team members in making strategic decisions on highly complex claims and guide them in determining which priorities to focus on
Work closely with the life and health insurance claims teams to ensure claims are managed efficiently and consistently
Develop, implement and monitor the unit’s action plan to ensure it’s in line with the organization’s strategic directions
Define and enhance the unit’s services to maximize business results and client satisfaction
Identify opportunities for improvement and implement innovative solutions that promote operational efficiency and continuous improvement
Implement management practices that support engagement, talent development, diversity, employee attraction and retention, and change management
Ensure sound management of individual and team performance, as well as effective reporting

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field
A minimum of six years of relevant experience, including two years in a management role
Please note that other combinations of qualifications and relevant experience may be considered
Experience in managing teams
Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking parteners, members and/or clients.
Knowledge of the legal field and the life and health insurance sector

Decision quality, Develops talent, Drive results, Work processes

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management (FG)

Unposting Date

2026-10-1

Apply About employer

More about this job

Responsibilities

You will lead a team of professionals and administrative staff to manage contested and complex insurance claims nationwide while ensuring operational excellence. Additionally, you will support strategic decision-making and implement management practices that foster talent development and team engagement.

Requirements

The role requires a bachelor's degree in a related field and at least six years of relevant experience, including two years in a management position. Candidates must also possess strong communication skills in both English and French, along with knowledge of the legal and insurance sectors.

Skills

Team management
Claims management
Strategic decision-making
Performance management
Coaching
Operational excellence
Change management
Talent development
Communication
Legal knowledge
Life and health insurance
Reporting
Action planning
Continuous improvement
Diversity and inclusion

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Section Manager
Contested Claims
Life Insurance
Health Insurance
Team Leadership
Operational Efficiency
Strategic Planning
Performance Targets
Change Management
Talent Development
Diversity and Inclusion
Legal Field
Hybrid Work
Claims Management
Reporting
Continuous Improvement
Client Satisfaction
Decision Quality
Employee Retention
Administrative Support

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