Find work in Canada.

320,892 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Associate Director, Information Security
Algonquin College of Applied Arts and Technology
Ottawa, ON
$119,680 to $159,570 CAD / year
Full-time
…compliance, and cybersecurity awareness while serving as a trusted advisor to senior leadership and the Board of…
Added 12 mins ago
Financial Controller
Renewal By Andersen of British Columbia
Vancouver, BC
$130,000 to $150,000 CAD / year
Full-time
Act as a key financial resource and strategic advisor to multiple members of the senior leadership team
Added 13 mins ago
Identity Access Governance - Information Security Advisor
Scotiabank
Toronto, ON
Experience of preparation of presentation decks and presenting to senior leadership.
Added 13 mins ago
Senior Manager, Sales Effectiveness
BMO
Toronto, ON · BMOPLACE
Full-time
Provides strategic input into business decisions as a trusted advisor.
Added 13 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 13 mins ago
Manager, Advisor Experience & Inforce Service Innovation
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
Provide concise, actionable reporting for senior management on Advisor Experience performance, transformation progress, and capacity considerations.
Added 29 mins ago
Vice President & Managing Director Canada
HP
Mississauga, ON
Full-time
…America Commercial Organization, they will report directly to the Senior Vice President and Managing Director, North America and take full ownership of all sales related activities in…
Added 29 mins ago
Junior Business Advisor, Data & Analytics
Vancouver Coastal Health
Vancouver, BC
$35.37 to $50.85 CAD / hour
Full-time
Come work as a Junior Business Advisor, Data & Analytics with Vancouver Coastal Health (VCH)!
Added 29 mins ago
Director, Resident Doctors Employment Affairs Office
Vancouver Coastal Health
Vancouver, BC
$73.58 to $105.77 CAD / hour
Full-time
Provide strategic advice to senior leaders regarding resident employment, workforce planning, healthcare system integration, and emerging provincial priorities.
Added 43 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
London, ON
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 43 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
Toronto, ON
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 43 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
Winnipeg, MB
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 43 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
Montreal, QC
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 1 hour ago
Director of Finance
Higher Talent | Executive Search & HR Consulting |
St. John's, NL
Full-time
Serve as a trusted financial and business advisor to the President.
Added 1 hour ago
Supervisor of Emergency Management and Business Continuity
City of Cambridge Ontario
Cambridge, ON
$107,360 to $130,932 CAD / year
Full-time
…resource allocation, and staff leadership, while acting as a key advisor to senior leadership on risks, service continuity and emergency…
Added 1 hour ago
Advisor, ESG
Dollarama
Mont-Royal, QC
Reporting to the Manager, ESG, the Advisor, ESG plays a key role in advancing the Company's sustainability roadmap through the assessment, deployment, and monitoring of initiatives.…
Added 1 hour ago
Senior Service Designer
Aviso Wealth
Remote, Canada
$95,000 to $105,000 CAD / year
Full-time · Remote
We're looking to fill an opening for a Senior Service Designer to join our Client Experience team.
Added 1 hour ago
Senior Manager, Engineering
Scotiabank
Toronto, ON
…the platforms that service multiple domains such as client, advisor, and asset management…
Added 1 hour ago
Senior Advisor, Research Contracts and Agreements
University of Ottawa
Ottawa, ON · Tabaret Hall
Full-time
The Senior Advisor, Research Contracts and Agreements leads the planning, development, drafting, review, negotiation, execution, and handoff of research contracts and agreements. Reporting…
Added 1 hour ago
Senior Advisor, Business strategies
Desjardins
Montreal, QC · Levis, QC
Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 1 hour ago
Senior Manager, Credits & Incentives
BDO
AB · Winnipeg, MB · Guelph, ON · London, ON · Toronto, ON · Oakville, ON · Kitchener, ON · Vancouver, BC · Halifax, NS · Calgary, AB
Full-time
Our offices across Canada are looking for a Senior Manager to join our Credits & Incentives team and own the following responsibilities:
Added 1 hour ago
Associate (Kimpton Kovitch Team)
Wellington-Altus
Saskatoon, SK
Full-time
Reporting to the Senior Wealth Advisor & Senior Investment Advisor on the Kimpton Kovitch Team, the Associate will participate in a broad range of administrative, operational projects and…
Added 1 hour ago
Senior Sales Engineer - Data Protection
N-able
ON
Full-time
· Act as a trusted advisor in partner‑led sales cycles, sharing best practices and deep technical expertise.
Added 1 hour ago
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
Full-time
Lead the day-to-day senior relationship with your clients across the U.S. and Canadian markets, building trusted relationships with client stakeholders and serving as a strategic advisor.
Added 1 hour ago
Director, Child Care Services
University of Victoria
Victoria, BC
Full-time
This role will serve as a key advisor to the Senior Director, Campus Engagement acting as their representative when required and acting as Senior Director in the incumbent's absence.

Desjardins

Senior Advisor, IT Problem Management

Montreal, QC, Canada
Levis, QC, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

As Senior Advisor, IT Problem Management, you serve as an expert and influence teams in improving the maturity of service management and stability practices across the Property and Casualty Insurance IT Division. You act as a liaison between the teams responsible for corporate practice governance and the division’s delivery teams to help them understand, adopt and effectively apply practices. You help continuously improve operational performance, strengthen service stability and develop various service management practices that support the division’s operations. You provide cross-functional leadership to multiple technical teams and partners to transform business priorities into tangible results for the organization. In this role, you’ll be required to engage, influence and support multidisciplinary teams without a hierarchical reporting link to improve operational practices across the division. More specifically, you will be required to:

Act as an ambassador for IT service management within the Property and Casualty Insurance IT Division by relaying business priorities and promoting the adoption of service management practices. For illustrative purposes, these practices may include incident management, major incident management, problem management, change management, service monitoring, service level management and service portfolio management.
Help teams, service owners, problem coordinators and managers to apply service management practices, improve their stability and identify opportunities for improvement.
Develop and lead awareness, training, knowledge sharing and collaboration mechanisms aimed at increasing the division’s maturity in terms of service stability and management.
Oversee the coordination and development of the Property and Casualty Insurance IT Division’s Stability Unit, lead certain local communities of practice (for example, problem coordinators, queue managers or other key stability players), and represent the division before various corporate bodies and communities.
Monitor service performance and stability indicators to identify trends, discrepancies, risks and opportunities for improvement.
Produce management reports and executive summaries to inform decision-making and monitor the division’s performance.
Coordinate cross-functional continuous improvement initiatives aimed at increasing stability, resilience, operational efficiency and service experience.
Analyze the results obtained, establish links between the initiatives implemented and the gains observed, and then recommend priority actions to maximize business value.
Help define, develop and document the service portfolio, service level agreements and associated measurement mechanisms.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field
A minimum of six years of relevant experience managing IT services, in continuous improvement, governance, stability or a related field
Please note that other combinations of qualifications and relevant experience may be considered
Experience in executive communication
Experience analyzing data and indicators and translating findings into strategic recommendations and concrete actions
Experience facilitating communities of practice, working groups or governance bodies
Knowledge of French is required
Proficiency in IT service management principles, processes and best practices, particularly those derived from the ITIL framework

Action oriented, Ambiguity, Communicates effectively, Complexity, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Plans and aligns

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-10-14

Apply About employer

More about this job

Responsibilities

The Senior Advisor acts as an ambassador for IT service management, influencing teams to improve service stability and maturity across the Property and Casualty Insurance IT Division. They oversee the coordination of the Stability Unit, monitor performance indicators, and lead cross-functional initiatives to enhance operational efficiency and service experience.

Requirements

Candidates must hold a bachelor's degree in a related field and possess at least six years of relevant experience in IT service management, governance, or stability. Proficiency in ITIL framework principles and experience in executive communication and data analysis are essential for this role.

Skills

IT Service Management
Problem Management
Incident Management
Change Management
Service Level Management
Service Portfolio Management
ITIL Framework
Continuous Improvement
Governance
Executive Communication
Data Analysis
Strategic Planning
Cross-functional Leadership
Stakeholder Management
Service Stability

Benefits

Competitive salary
Annual bonus
Flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Health and wellness expense reimbursement
Telework equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Problem Management
Incident Management
Change Management
Service Level Management
Service Portfolio Management
Stability Unit
Continuous Improvement
Governance
Executive Reporting
Data Analysis
Strategic Recommendations
Cross-functional Leadership
Property and Casualty Insurance
Service Monitoring
Resilience
Operational Efficiency
Stakeholder Engagement
Communities of Practice
Hybrid Work
IT Division

Report this job