Find work in Canada.

324,498 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Systems Testing/QA Specialist – Senior - RQ11510
S M Software Solutions Inc
Toronto, ON
Internship
…Senior to support the Ministry of Public and Business Service Delivery and Procurement on a large-scale enterprise IT environment. The successful candidate will be responsible for planning,…
Added 5 mins ago
IBM z/OS systems programming / Mainframe infrastructure Patching Lead
Centraprise
Toronto, ON
Contract
The Mainframe Infrastructure Patching Lead is a senior individual contributor accountable for the end-to-end patch and maintenance lifecycle of the organization's IBM z/OS environment. This…
Added 5 mins ago
IT26 32654DE Sr BA (PHUs Mergers) | Must: BA, System Design, Stakeholder Comm, Data Discovery | Eval: Tech (50), IT (30), Gen (15), Public Sector (5)
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the Ministry of Health), appropriate to the…
Added 5 mins ago
Systems Testing/QA Specialist – Senior - RQ11509
S M Software Solutions Inc
Toronto, ON
Internship
…Senior to support the Ministry of Public and Business Service Delivery and Procurement in an enterprise-level IT environment. The successful candidate will be responsible for planning and…
Added 5 mins ago
Senior Product Manager (6 Month Contract)
Knix
Toronto, ON
Contract
…targets, and work within an agile development team for final…
Added 5 mins ago
Solutions Designer – Senior - RQ11503
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11503
Added 5 mins ago
Sales Manager, Velocity SMB Grower (Canada)
Stripe
Toronto, ON
Full-time
Recruit, develop, and lead a high-performing team of Existing Business Account Executives focused on SMB, driving expansion and retention within Stripe’s largest customers.
Added 5 mins ago
Maintenance Manager
Bimbo Canada
Hamilton, ON
Full-time
…value by being at the forefront of manufacturing and service delivery innovation in the baking industry through the continued improvement and refinement of its supply chain network while…
Added 5 mins ago
Senior Director, Media Services and Distribution
Summit Search Group
Toronto, ON
$175,000 to $200,000 CAD / year
Full-time
Our client is seeking a Senior Director, Media Services and Distribution to lead the teams responsible for content ingestion, media asset management, master control, playout and content…
Added 5 mins ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
…will provide architectural expertise and strategic guidance, lead solution architecture, support cross-functional agile product teams, and help deliver user-centric digital services aligned…
Added 6 mins ago
Data Designer II
TD
Toronto, ON
Full-time
Lead or participate in business and technical design reviews, ensuring that data architectures meet both operational and business objectives.
Added 6 mins ago
Project Manager - Real Estate
McKesson
Mississauga, ON
Full-time
McKesson is seeking a Project Manager - Real Estate to lead the delivery of midsize projects spanning cybersecurity, workplace technology, and AV deployments. This role combines technical…
Added 22 mins ago
Lead Compliance & Operational Risk Officer, Vice President
Wells Fargo
Toronto, ON
Full-time
Wells Fargo is seeking a dynamic and pragmatic Lead Compliance & Operational Risk Officer (Vice President) to join the International Legal Entity Compliance & Operational Risk team. The…
Added 22 mins ago
Project Manager, Parks & Facilities
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
Full-time
…successful projects. This position’s primary focus will be to lead the planning and delivery of parks and recreation projects, focused on implementing recommendations of the Parks and…
Added 22 mins ago
Product Director, Mobile | Directeur ou directrice de produit, Mobile
NBCUniversal
Montreal, QC
Full-time
NBCUniversal is seeking a Product Director, Mobile to lead the vision, strategy, and direction of our mobile product experience. This role will work across product, design, technology,…
Added 36 mins ago
ETL Lead
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
…skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to…
Added 36 mins ago
Technical Delivery Manager
Intelex Technologies ULC
Canada
Full-time
Intelex is seeking a Technical Delivery Manager to own the roadmap, backlog, prioritization, and delivery outcomes for Infrastructure initiatives while providing broader support to the…
Added 36 mins ago
Business Analyst
Ardent SoftSol Inc.
Montreal, QC
$60 to $65 CAD / hour
Contract
8+ years of experience as a Business Analyst, Product Analyst, Scrum Master, or Delivery Lead supporting enterprise technology initiatives.
Added 36 mins ago
Recycler - Kitchener (Full Time)
Talize
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Full-time
Valid Class G Driver's License with 3 years of experience driving delivery vans.
Added 36 mins ago
IT Operations and platforms Director
GRAITEC GROUP
Montreal, QC
$150,000 to $180,000 CAD / year
Full-time
…Security, and IT Operations & Platforms. Together we own the delivery capability behind how Graitec operates and we drive Graitec’s continued…
Added 36 mins ago
Technical Delivery Lead
Insight Global
Waterloo, ON
$62 to $64.75 CAD / hour
Contract
Insight Global is seeking a highly skilled Tech Delivery Lead to support a large-scale technology modernization initiative. This individual will play a critical role in driving technical…
Added 36 mins ago
Manager, Assurance & Accounting
ACCA Careers
Peterborough, ON
Full-time
Lead client facing engagement teams to complete audits, compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 36 mins ago
Manager, Assurance and Accounting
ACCA Careers
Owen Sound, ON
Full-time
Lead client facing engagement teams to complete compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 37 mins ago
Recycler - Kitchener (Full Time)
Talize Inc / Recycling Rewards
Kitchener, ON
Full-time
Valid Class G Driver's License with 3 years of experience driving delivery vans.
Added 37 mins ago
Quality Assurance & Food Safety Supervisor
The Foray Group
Markham, ON
Full-time
The Quality & Food Safety Supervisor is a hands-on, site-based technical leader responsible for supporting the implementation, maintenance, verification, and continuous improvement of…

Desjardins

Senior Advisor, IT Problem Management

Montreal, QC, Canada
Levis, QC, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

As Senior Advisor, IT Problem Management, you serve as an expert and influence teams in improving the maturity of service management and stability practices across the Property and Casualty Insurance IT Division. You act as a liaison between the teams responsible for corporate practice governance and the division’s delivery teams to help them understand, adopt and effectively apply practices. You help continuously improve operational performance, strengthen service stability and develop various service management practices that support the division’s operations. You provide cross-functional leadership to multiple technical teams and partners to transform business priorities into tangible results for the organization. In this role, you’ll be required to engage, influence and support multidisciplinary teams without a hierarchical reporting link to improve operational practices across the division. More specifically, you will be required to:

Act as an ambassador for IT service management within the Property and Casualty Insurance IT Division by relaying business priorities and promoting the adoption of service management practices. For illustrative purposes, these practices may include incident management, major incident management, problem management, change management, service monitoring, service level management and service portfolio management.
Help teams, service owners, problem coordinators and managers to apply service management practices, improve their stability and identify opportunities for improvement.
Develop and lead awareness, training, knowledge sharing and collaboration mechanisms aimed at increasing the division’s maturity in terms of service stability and management.
Oversee the coordination and development of the Property and Casualty Insurance IT Division’s Stability Unit, lead certain local communities of practice (for example, problem coordinators, queue managers or other key stability players), and represent the division before various corporate bodies and communities.
Monitor service performance and stability indicators to identify trends, discrepancies, risks and opportunities for improvement.
Produce management reports and executive summaries to inform decision-making and monitor the division’s performance.
Coordinate cross-functional continuous improvement initiatives aimed at increasing stability, resilience, operational efficiency and service experience.
Analyze the results obtained, establish links between the initiatives implemented and the gains observed, and then recommend priority actions to maximize business value.
Help define, develop and document the service portfolio, service level agreements and associated measurement mechanisms.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field
A minimum of six years of relevant experience managing IT services, in continuous improvement, governance, stability or a related field
Please note that other combinations of qualifications and relevant experience may be considered
Experience in executive communication
Experience analyzing data and indicators and translating findings into strategic recommendations and concrete actions
Experience facilitating communities of practice, working groups or governance bodies
Knowledge of French is required
Proficiency in IT service management principles, processes and best practices, particularly those derived from the ITIL framework

Action oriented, Ambiguity, Communicates effectively, Complexity, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Plans and aligns

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-10-14

Apply About employer

More about this job

Responsibilities

The Senior Advisor acts as an ambassador for IT service management, influencing teams to improve service stability and maturity across the Property and Casualty Insurance IT Division. They oversee the coordination of the Stability Unit, monitor performance indicators, and lead cross-functional initiatives to enhance operational efficiency and service experience.

Requirements

Candidates must hold a bachelor's degree in a related field and possess at least six years of relevant experience in IT service management, governance, or stability. Proficiency in ITIL framework principles and experience in executive communication and data analysis are essential for this role.

Skills

IT Service Management
Problem Management
Incident Management
Change Management
Service Level Management
Service Portfolio Management
ITIL Framework
Continuous Improvement
Governance
Executive Communication
Data Analysis
Strategic Planning
Cross-functional Leadership
Stakeholder Management
Service Stability

Benefits

Competitive salary
Annual bonus
Flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Health and wellness expense reimbursement
Telework equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Problem Management
Incident Management
Change Management
Service Level Management
Service Portfolio Management
Stability Unit
Continuous Improvement
Governance
Executive Reporting
Data Analysis
Strategic Recommendations
Cross-functional Leadership
Property and Casualty Insurance
Service Monitoring
Resilience
Operational Efficiency
Stakeholder Engagement
Communities of Practice
Hybrid Work
IT Division

Report this job