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Added 10 mins ago
CS
Human Resources Director
Crane Supply - Canada's Premier PVF Distributor | Premier distributeur de PVF au Canada
Vaughan, ON
- Full-time
…across 9 Canadian jurisdictions. This role acts as a trusted advisor to the Vice President & General Manager, and is an executive leader and peer amongst the senior leadership team. This…
Added 24 mins ago
K
Contract Specialist
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · Moncton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Boisbriand, QC · Brossard, QC · Laval, QC · Mont-Royal, QC · Quebec, QC · Regina, SK · Saskatoon, SK · Langley, British Columbia · Edmonton, Alberta · Kanata, Ontario · Mount Royal, Quebec
- Full-time
…exhibiting attributes of a subject-matter expert and trusted…
Added 24 mins ago
B
Director Insurance - Digital Strategy & Delivery
BMO
Toronto, ON · YNG
- Full-time
The Director Insurance - Digital Strategy & Delivery is a senior insurance transformation leader accountable for enterprise insurance strategy execution, fiscal planning, and modernization…
Added 40 mins ago
S
Client Partner, Director - Insurance, Toronto
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Client Partner dedicated to the commercial insurance industry, you are a subject matter expert and trusted advisor to the senior management team, including the C-suite.
Added 55 mins ago
B
Insurance Advisor/Senior Insurance Advisor
BCAA
Burnaby, BC
- Full-time
We are currently hiring an Insurance Advisor or Senior Insurance Advisor based in our Burnaby Solo Service Location!
Added 1 hour ago
S
Lead, Learning & Development - Support (Canada , Americas)
Shopify
Canada
- Full-time
Turn vague or competing asks from senior leaders into a clear plan, and hold your ground on what good looks like.
Added 1 hour ago
B
Senior Platform Engineer
Burq
Canada
- Full-time
We are looking for a Senior Platform Engineer to be the founding member of Burq's Platform team - the function that owns our engineering foundations: infrastructure, security, CI/CD, and…
Added 1 hour ago
Senior Risk Assessment Specialist
WSP
Mississauga, ON
As a Senior Risk Assessment Specialist within WSP's Environmental Risk Assessment practice, you will help shape environmental risk management across Canada. You will provide technical…
Added 1 hour ago
BI
Senior Platform Engineer
Burq, Inc.
Remote, Canada
- Full-time
- Remote
We are looking for a Senior Platform Engineer to be the founding member of Burq's Platform team - the function that owns our engineering foundations: infrastructure, security, CI/CD, and…
Added 1 hour ago
Operational Program Advisor
Government of Alberta
AB
Reporting to the Director, Examinations and Licensing, the Operational Program Advisor supports operational excellence across the examinations and licensing portfolio by leading business…
Added 1 hour ago
DG
Senior Accountant, Privately Held Business Group
Doane Grant Thornton LLP
Vaughan, ON
- Full-time
Be a business advisor: leverage your financial expertise to help our clients thrive.
Added 1 hour ago
CB
Account Manager
Canadian Bearings
Mississauga, ON
- Full-time
You Own the Relationship & Strategy: Act as a trusted advisor, uncovering the operational “need behind the need” across purchasing, maintenance, and plant management.
Added 1 hour ago
WH
Director of People
Willow Health
Remote, Canada
- Full-time
- Remote
…and its head. You'll report to the COO and act as a trusted advisor to leadership across the…
Added 1 hour ago
CP
Senior Project Manager - Defense Sector
Colliers Project Leaders
Halifax, NS
- Full-time
Join our team as a Senior Project Manager in the Atlantic business unit!
Added 1 hour ago
IW
Winter Intern 2027 - AI Internship Program
IG Wealth Management
MB · Manitoba, Canada
- Internship
…part of this inaugural program, interns will work alongside Senior Leaders across IG to help embed AI-driven capabilities into real business strategies and…
Added 1 hour ago
IW
Winter Intern 2027 - AI Internship Program
IG Wealth Management
ON · Ontario, Canada
- Internship
…part of this inaugural program, interns will work alongside Senior Leaders across IG to help embed AI-driven capabilities into real business strategies and…
Added 1 hour ago
PC
Project Technologist
Pinchin Canada
Saskatoon, SK
- Full-time
…compliance. This role works closely with Project Managers and senior technical staff to deliver Phase I and Phase II Environmental Site Assessments, support Record of Site Condition (RSC)…
Added 1 hour ago
DG
Senior Accountant, Privately Held Business Group
Doane Grant Thornton LLP
Markham, ON
- Full-time
Be a business advisor: leverage your financial expertise to help our clients thrive.
Added 1 hour ago
CS
Senior Manager, Corporate Communications
Corby Spirit and Wine Limited
Toronto, ON
- Full-time
We are seeking an experienced communications professional to join Corby Spirit and Wine as a Senior Manager, Corporate Communications. This role is responsible for leading corporate…
Added 1 hour ago
Vice President, Media
SALT XC
Toronto, ON
You lead the overall media business, guiding Managing Directors and senior leaders to deliver exceptional client outcomes while driving operational excellence, financial performance, and…
Added 1 hour ago
Cybersecurity Solution Architect
Integrity360
Calgary, AB
This is a senior customer-facing role, working closely with our Account Management, Professional Services, Managed Security Services, Product and specialist technical teams.
Added 1 hour ago
E
Portfolio Manager
eCapital
Orillia, ON
- Full-time
The Portfolio Manager acts as a trusted advisor to clients and an internal advocate for portfolio success, balancing exceptional client experience with prudent risk management. This role…
Added 2 hours ago
LG
Senior Staff Accountant
Lotus Group
Calgary, AB
- Full-time
…accounting firm in Okotoks, Alberta seeking an experienced Senior Staff Accountant to join their professional…
Added 2 hours ago
M
Director, GWAM Marketing Expenses
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Act as a trusted advisor to senior Finance leaders on expense management strategies, forecasting methodologies, and performance improvement opportunities.
Added 2 hours ago
Senior Manager - Banking Technology - Credit Unions
EY
Vancouver, BC · Toronto, ON
As a Senior Manager, you will serve as a trusted advisor to executive stakeholders, lead multidisciplinary teams, oversee the delivery of large-scale transformation programs, and contribute…

Desjardins

Senior Advisor, Member and client experience

Montreal, QC, Canada
Quebec, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

As a member/client experience senior advisor, you help improve the member/client experience and ensure NPS viability within the organization. You lead different stakeholders in projects and through strategic initiatives related to NPS implementation and viability within the organization. You also lead different stakeholders in projects and through strategic initiatives related to redesigning the journeys created for each client segment and within the different channels available. In addition, you lead different stakeholders in development projects and complex, innovative strategic initiatives related to the member/client experience. You use your analytical skills and comprehensive, detailed knowledge of the organization to help solve highly complex problems. Your initiatives require extensive, in-depth knowledge of your line of work. You make recommendations on the development and execution of initiatives and projects with a high degree of operational and conceptual complexity that have an impact on the business sector's member/client experience and NPS. You interact with a large number of stakeholders working in other fields to understand and communicate the issues and to influence decision-making with respect to the member/client experience. More specifically, you will be required to:

Help the sectors implement the NPS and make recommendations to support decision-making.
Monitor NPS viability in the business sectors you are responsible for.
Identify the sector's tool and upgrading needs.
Lead the design or redesign of customer journeys.
Ensure that member/client feedback is gathered and managed, and that the data is incorporated into the customer journey maps.
Identify issues and solutions related to the member/client experience.
Lead efforts to improve the member/client experience.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor's degree in a related field
A minimum of six years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Marketing (FG)

Unposting Date

2026-10-20

Apply About employer

More about this job

Responsibilities

You will lead strategic initiatives to improve member and client experience, including the implementation and monitoring of Net Promoter Score (NPS) across business sectors. Additionally, you will design customer journeys and collaborate with various stakeholders to solve complex business problems.

Requirements

The position requires a bachelor's degree in a related field and a minimum of six years of relevant experience. Candidates must possess advanced proficiency in English and strong analytical and strategic capabilities.

Skills

NPS implementation
Customer journey mapping
Strategic planning
Stakeholder management
Analytical skills
Project leadership
Data analysis
Decision-making
Action oriented
Customer focus
Interpersonal savvy
Nimble learning
Strategic mindset

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

NPS
Net Promoter Score
Customer Experience
Client Experience
Strategic Initiatives
Customer Journey
Stakeholder Management
Data Analysis
Project Management
Business Strategy
Hybrid Work
Marketing
Operational Complexity
Decision Support
Member Experience

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