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Desjardins

Team leader, Management support and expertise support

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

As a team leader, you provide management support for the team. You coordinate your unit’s technical activities, action plans and initiatives. You coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress. You support employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued. You have functional authority over the team and manage individual performance. You solve technical problems and help develop and improve technical methods and procedures. You serve as technical collaborator for your unit and practitioners. More specifically, you will be required to:

Help determine your unit’s service offer and ensure your projects and activities are planned and executed
Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
Help develop training and skills development strategies and action plans for team members
Help resolve complaints and problems in accordance with the organization’s practices
Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

College diploma in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Available to work one evening per week

Action oriented, Customer Focus, Differences, Directs work, Engagement, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management support and expertise support (FG)

Unposting Date

2026-10-7

Apply About employer

More about this job

Responsibilities

The team leader provides management and technical support to a team of technical and support employees while coordinating unit activities and action plans. They are responsible for managing individual performance, meeting project targets on time and budget, and fostering a positive, engaging work environment.

Requirements

Candidates must possess a college diploma in a related field and a minimum of two years of relevant experience. Proficiency in both French and English is required due to the nature of the duties and interactions with partners and clients.

Skills

Team leadership
Management support
Technical coordination
Coaching
Performance management
Budget management
Problem solving
Action planning
Customer focus
Engagement
Nimble learning
Communication
Training development
Quality management
Service offer development

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Team leader
Management support
Technical activities
Action plans
Coaching
Performance management
Budgeting
Service offer
Project management
Client satisfaction
Training strategies
Skills development
Telemedicine
Telework equipment
Equity
Diversity
Inclusion
Accessibility
Customer focus
Nimble learning

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