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Added 2 mins ago
Director Data, AI, and Specialized Business
RBC
Toronto, ON
Full-time
…for LLM integration, retrieval augmented generation (RAG), agent orchestration, evaluation and testing frameworks, prompt and context management, and an AI asset registry with…
Added 2 mins ago
Director, Enterprise IT Internal Audit
RBC
Toronto, ON
Full-time
Internal Audit continues to be a change agent within RBC, with an overall objective of enhancing and protecting RBC’s value through providing insightful assurance and advice, supporting…
Added 2 mins ago
AI-Native Full Stack Developer - Senior Manager
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
Full-time
Design and deliver production-grade agentic applications, including orchestration, context management, tool invocation, evaluation, observability, guardrails, and agent FinOps.
Added 17 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Sarnia, ON
…part of making this happen. As a temporary, on-call delivery agent (also known as a letter carrier), you’ll be the face of Canada Post in your community and make sure customers and…
Added 17 mins ago
Tech Lead - Software Engineering
DataVisor
Remote, Canada
Full-time · Remote
Build, evaluate, and improve LLM- and agent-assisted tools for engineering and operations use cases, such as triage, root-cause analysis, alert summarization, and evaluation harnesses.
Added 17 mins ago
Tech Lead - Software Engineering
DataVisor
Remote, Canada
Full-time · Remote
Build, evaluate, and improve LLM- and agent-assisted tools for engineering and operations use cases, such as triage, root-cause analysis, alert summarization, and evaluation harnesses.
Added 17 mins ago
Tech Lead - Software Engineering
DataVisor
Remote, Canada
Full-time · Remote
Build, evaluate, and improve LLM- and agent-assisted tools for engineering and operations use cases, such as triage, root-cause analysis, alert summarization, and evaluation harnesses.
Added 44 mins ago
Tech Lead - Software Engineering
DataVisor
Calgary, AB
$130,000 to $170,000 CAD / year
Full-time
Build, evaluate, and improve LLM- and agent-assisted tools for engineering and operations use cases, such as triage, root-cause analysis, alert summarization, and evaluation harnesses.
Added 44 mins ago
Product Cybersecurity Specialist-EN
CAE
Montreal, QC
Full-time
…innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster,…
Added 46 mins ago
Tech Lead - Software Engineering
DataVisor
Vancouver, BC
$130,000 to $170,000 CAD / year
Full-time
Build, evaluate, and improve LLM- and agent-assisted tools for engineering and operations use cases, such as triage, root-cause analysis, alert summarization, and evaluation harnesses.
Added 46 mins ago
Tech Lead - Software Engineering
DataVisor
Toronto, ON
$130,000 to $170,000 CAD / year
Full-time
Build, evaluate, and improve LLM- and agent-assisted tools for engineering and operations use cases, such as triage, root-cause analysis, alert summarization, and evaluation harnesses.
Added 46 mins ago
Microsoft Security Engineer
Slalom
Toronto, ON · Greater Toronto Area, Canada
Full-time
Support secure deployment of Copilot, Copilot Studio, Fabric, and agent-based solutions.
Added 1 hour ago
Business Analyst (Finance Business Solutions)
SAIT
Calgary, AB
The Finance Business Solutions team bridges business needs and technical solutions by managing integrated finance systems that support departmental and institution-wide operations.
Added 1 hour ago
Performance & Restructuring Manager
PwC
Toronto, ON
Full-time
Visiting client sites for review purposes or to support operations during an insolvency process
Added 1 hour ago
Performance & Restructuring, Senior Associate
PwC
Toronto, ON
Full-time
At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate…
Added 1 hour ago
Consulting Operations, Manager (Bilingual FR/EN)
PwC
Montreal, QC
Full-time
At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs,…
Added 1 hour ago
Principal AI/ML Engineer
Vanguard
Toronto, ON
Full-time
This role sits at the critical intersection of AI research, engineering, product development, and operations. You will partner closely with world-class AI researchers, product leaders, and…
Added 1 hour ago
Business Development Partner
Sun Life
Montreal, QC · Laval, QC · Blainville, QC
Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 1 hour ago
Planificateur principal(e) de l’approvisionnement/ Senior Supply Planner, Rx
McKesson
Montreal, QC
Full-time
Collaborant de manière transversale avec les équipes des Opérations des Centres de Distribution, des Achats Stratégiques, de la Planification de la Demande & des Événements, de…
Added 1 hour ago
Responsable principal(e) de l’industrialisation avancée /Advanced Industrialization Lead
Pratt & Whitney
Longueuil, QC
Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 1 hour ago
Store Technical Service Representative (Full Time)
Best Buy Canada
Victoria, BC
Full-time
…technical service representative, which we call an in-store service agent. In this role, you will provide technical support to customers by understanding their needs and creating…
Added 1 hour ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Goderich, ON
Business Function: Delivery Agent or Letter Carrier
Added 1 hour ago
Senior Software Developer – CRM – Senior
Joblinxsapp
Toronto, ON
Full-time
…Developer – CRM to design, develop, integrate, test, deploy, and support enterprise CRM solutions using Microsoft Dynamics 365, Power Platform, Azure, Dataverse, .NET, C#, and…
Added 1 hour ago
AI Engineer, Mid Level
Jobright.ai
Canada
Full-time
Review code, document systems, and support production operations
Added 1 hour ago
Director, Enterprise IT Internal Audit
Royal Bank of Canada
Toronto, ON
Full-time
Internal Audit continues to be a change agent within RBC, with an overall objective of enhancing and protecting RBC’s value through providing insightful assurance and advice, supporting…

Desjardins

Technical Support Agent

Saint-Anselme, QC, Canada
Caisse Desjardins de Bellechasse, Canada

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

The work mode arrangement for the position is full-time on site.

The incumbent is responsible for effectively managing the caisse's computer equipment, IT systems and technological equipment. He or she also provides technological support to users. More specifically, you will be required to:

Perform MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations, managing access groups, performing maintenance on the back-up unit and recovering files)
Perform basic network activities (e.g. reactivating passwords, configuring new users, performing regular maintenance procedures)
Manage the computer equipment, technological systems and equipment (e.g. desktops and laptops, printers, telephone systems, office phones, cell phones and alarm system). Produce and transmit reports concerning problems encountered and carry out follow-up activities. Compile various statistics and other data on the observance of service standards. Inform the Help Desk Services team of changes to be made to computer equipment, as needed
Carry out activities related to systems and technological equipment (e.g. activation, configuration, maintenance and repair). Analyze equipment needs, propose solutions and acquisition and disposal procedures and carry out follow-up activities
Act as IT and technology expert for users. Support them in optimizing their use of systems and equipment, solve and propose solutions to problems encountered, refer more complex issues and carry out follow-up activities. Develop and propose simple training activities for users of computer equipment and systems and technological equipment
Participate in planning and implementing activities required in deploying and upgrading desktop systems
Ensure the application of standards, procedures, advice and recommendations regarding computer security. Oversee all activities related to the flow of technical information necessary for the platform's smooth operation
Manage and update various Web and platform applications, profiles, standardized groups and user IDs. Manage licences for the various applications (e.g. PALTrak network, Expert module) as well as the ensuing costs

What we offer*

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

College diploma in a related field
A minimum of one year of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of information security policies, legislation, standards and ethics as they relate to caisse operations, the business centre and the Federation.
Knowledge of procedures and methods related to the caisse's computer equipment
Knowledge of service standards
Must have a valid driver's license and access to a vehicle

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-11-5

Apply About employer

More about this job

Responsibilities

The incumbent is responsible for managing computer equipment, IT systems, and providing technological support to users. Duties include platform administration, network maintenance, equipment repair, and ensuring the application of computer security standards.

Requirements

Candidates must hold a college diploma in a related field and have at least one year of relevant experience. Proficiency in French and knowledge of financial services cooperative operations are required.

Skills

Technical support
IT systems administration
Network maintenance
Hardware troubleshooting
Software configuration
User training
System security
Report generation
Data analysis
License management
Help desk support
Communication
Problem solving
Customer service

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Health and wellness expense reimbursement
Telework equipment reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Systems
MIC Platform
Network Administration
Hardware Maintenance
Software Licensing
Information Security
Help Desk
System Deployment
User Training
Financial Services
Desjardins
Desktop Systems
Data Statistics
Troubleshooting
Server Management
Access Control
Back-up Unit
Telephony Systems
Alarm Systems

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