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Added 16 mins ago
KF
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Desjardins

Technician, IT assistance

Montreal, QC, Canada
Complexe Desjardins Montréal, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Temporary 12-month position

The work mode arrangement for the position is full-time on site

As an IT support technician, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to :

Provide technical support for projects and complex operational issues and incidents
Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans
Coordinate service requests and incident resolution with practitioners. Roll out and maintain software and manual and automated processes. Train users
Prepare technical notes to enhance the skills and knowledge of users and their teams
Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

General college diploma in a related field
A minimum of three years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-10-15

Apply About employer

More about this job

Responsibilities

The IT support technician provides user assistance for applications, including installation, configuration, and issue resolution. They also manage server administration, perform technical studies, and train users on business solutions and systems.

Requirements

Candidates must possess a general college diploma in a related field and at least three years of relevant experience. Proficiency in French is required for this role.

Skills

IT support
Server administration
Technical troubleshooting
Software installation
Configuration
Incident management
Service request management
Technical documentation
User training
Process analysis
Data processing
Problem solving
Technical research
Action planning
Customer focus
Situational adaptability

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Reimbursement of telework equipment

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Server Administration
Technical Support
Incident Management
Service Request Management
Software Deployment
Process Analysis
Data Processing
Technical Documentation
User Training
Information Management
Troubleshooting
Action Oriented
Customer Focus
Decision Quality
Nimble Learning
Situational Adaptability
Equity
Diversity
Inclusion
Accessibility

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