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Desjardins

Technician, Skills training and competency development

Levis, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Temporary position for 9 months.

As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance by sharing your expertise throughout the product/service delivery process. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to:

Serve as resource person and provide technical support for complex operational issues
Help evaluate training needs and identify and validate training approaches, tools and content
Carry out specialized technical studies, research and analysis. Submit solutions and action plans
Roll out and maintain software and manual and automated processes. Train users
Prepare technical notes to enhance the skills and knowledge of team members
Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems.

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

What you bring to the table

General college diploma in a related field
A minimum of three years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Human resources (FG)

Unposting Date

2026-11-13

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More about this job

Responsibilities

The technician assists with training needs analysis, logistics, and delivery while providing technical support for complex operational issues. They also conduct specialized studies, maintain software processes, and train users to enhance team skills and knowledge.

Requirements

Candidates must possess a general college diploma in a related field and a minimum of three years of relevant experience. Proficiency in French is required for this role.

Skills

Needs analysis
Training logistics
Quality assurance
Technical support
Process improvement
Data processing
Information management
Software rollout
User training
Action oriented
Customer focus
Decision quality
Situational adaptability
Nimble learning

Benefits

Competitive salary
Annual bonus
4 weeks of flexible vacation
Defined benefit pension plan
Group insurance
Telemedicine
Reimbursement of health and wellness expenses
Telework equipment

Visa sponsorship

Not detected in the job text

Keywords

Training
Competency development
Needs analysis
Logistics
Quality assurance
Technical support
Process improvement
Information management
Data processing
Software implementation
User training
Action oriented
Customer focus
Decision quality
Situational adaptability
Nimble learning
Equity
Diversity
Inclusion
Accessibility
Hybrid work
Telemedicine
Pension plan

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