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Destination Auto Group

Junior IT Support Specialist

Burnaby, BC, Canada

$40,000 to $48,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $48,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for 2024-Destination Auto Group is looking for a Full-Time Junior IT Support Specialist to join our busy head office department! This is an entry level position.

Based out of our Burnaby head office, you will be providing help desk support across our 4 dealership locations within the lower mainland.

What you’ll be doing:

Perform on-site and remote troubleshooting.
Provide technical support for issues related to computer systems, software, and hardware for head office and remote dealerships.
Communicate effectively with employees and understand various issues.
Handle direct and unresolved issues to next tier of support.
Manage and upkeep all records of events in tracking system.
Network support.
Diagnose various network issues.
Other various duties assigned by management.

What we need from you:

Technical understanding of Microsoft Windows 10,11, Windows Server 2016/19/25, and Windows Active Directory.
Understanding of Microsoft Office 365 suite of products, including Excel, Word, PowerPoint, Outlook, OneDrive, SharePoint, etc.
General computer hardware technical skills and knowledge and understanding of storage, virtualization, and networking technologies.
A+ and Network+ certifications are an asset, but not required.
Helpdesk experience recommended, but not required
Certification or Diploma in a Network Administrator program or relevant field.
Be able to multitask, prioritize and adapt in a fast-paced environment.
Excellent interpersonal, communication and relationship skills.
Strong independent worker with excellent time management.
Have a valid British Columbia driver’s license.
Must be able to commute from site to site

If this sounds like you, submit your resume today.

Destination Auto Group is committed to employment equity and to build a diverse and inclusive workplace. We welcome and encourage applications from all backgrounds, identities and abilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. Please feel free to reach out to us.

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More about this job

Responsibilities

Provide on-site and remote help desk support for computer systems, software, hardware, and network issues across the head office and four dealership locations. Document support events, escalate unresolved issues to the next support tier, and perform other duties assigned by management.

Requirements

Candidates should have a certificate or diploma in network administration or a related field, technical knowledge of Windows, Windows Server, Active Directory, Office 365, hardware, storage, virtualization, and networking, and strong communication and organizational skills. Help desk experience and A+ or Network+ certifications are assets but not required; a valid British Columbia driver’s license and the ability to travel between sites are required.

Skills

Microsoft Windows
Windows Server
Active Directory
Microsoft Office 365
Computer Hardware
Storage Technologies
Virtualization
Networking
Help Desk Support
Troubleshooting
Network Diagnostics
Communication
Time Management
Multitasking
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Support
On-Site Support
Remote Troubleshooting
Microsoft Windows 10
Microsoft Windows 11
Windows Server 2016
Windows Server 2019
Windows Server 2025
Active Directory
Microsoft Office 365
Excel
Word
PowerPoint
Outlook
OneDrive
SharePoint
Computer Hardware
Storage
Virtualization
Networking
Network Diagnostics
A+ Certification
Network+ Certification
Network Administration
Issue Tracking System
British Columbia Driver’s License
Automotive Dealerships

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