Relief Administration Systems Support
- Brockville, ON, Canada
2026 Salary: $27.00 hourly · Temporary
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Job details
- Pay
- 2026 Salary: $27.00 hourly
- Job type
- Temporary
- Apply by
- Experience
- 2 years related experience
- Posting language
- English
- Posted
Original job description
Position Responsibilities
The position of the Administrative/Systems Support is responsible for ensuring that the agency’s service/information system is both accurate and current and ensuring readily available information for both staff and management of the agency. The position is also responsible for providing administrative support functions to staff and consultants of the agency and providing reception functions to staff and external individuals.
Minimum Qualifications
Hours: As and When Required (Minimum 1 Shift Every 3 Months)
2026 Salary: $27.00 hourly
Location: Brockville, Leeds Grenville
The foregoing Job Description reflects the general duties necessary to describe the principal functions of the job identified, and shall not be construed to be all of the work requirements that may be inherent in this classification.
Developmental Services of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. DSLG welcomes and encourages applications from people with disabilities. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-613-345-1290 extension 189 or using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.
The position of the Administrative/Systems Support is responsible for ensuring that the agency’s service/information system is both accurate and current and ensuring readily available information for both staff and management of the agency. The position is also responsible for providing administrative support functions to staff and consultants of the agency and providing reception functions to staff and external individuals.
Minimum Qualifications
- 2 year Community College diploma and/or certificate in Office Administration or a related discipline
- 2 years related experience
- Excellent communication, interpersonal, organizational and time management skills
- Knowledge of the needs and best practice service standards for persons with developmental disabilities
- Working knowledge of general office equipment such as fax, photocopier, scanner and phone system
- Advanced knowledge and skill of Microsoft Office Suite
- Excellent written and spoken English
- CPI, CPR and First Aid would be an asset
- Valid Ontario driver’s license and access to a reliable vehicle
- Inputting and maintaining data in the customized computer system
- Maintaining integrity of the computer system
- Providing monthly statistic/variance reports to managers for quality assurance and raw data for Ministry reporting
- Completing and monitoring compliance of Case Plans and Individual Support Plans (ISP’s) as per agency and Ministry guidelines
- Managing the BF system on case referral and assessment, case planning, case evaluation, case terminations and ISP’s
- Monitoring/auditing compliance of process and documentation guidelines
- Preparing bi-monthly referral status reports for management perusal/action
- Answering the phone system
- Directing calls to the appropriate source
- Providing information, as appropriate, to the public
- Greeting and directing visitors to the organization
- Ensuring appropriate staff are alerted and located as quickly as possible regarding calls/situations of an urgent nature
- Performing typing and formatting duties for clinical reports, letters, assigned reports or notes from staff and consultants of the agency. Also completing reports from verbal instructions, handwritten, computer generated or dicta-phone form.
- Providing a wide variety of clerical duties, e.g. attending to agency mail, all agency filing (client related), photocopying, setting up and maintaining client casebooks, distributing stationery supplies and providing information as appropriate
- Building Relationships – Stage 3 – Builds networks
- Problem Solving and Decision Making – Stage 3 – Solves complex challenges
- Facilitating Growth and Development – Stage 3 – Coaches others and provides advice relative to development
- Resource Management – Stage 3 – Allocate Resources
- Valuing Equity, Diversity and Inclusion (EDI) – Stage 3 – Create a sense of belonging for everyone
- Operates in accordance with applicable Legislative, Ministry and professional association requirements of the position
- Is knowledgeable about Quality Assurance Measures (QAM) guidelines as directed by the Ministry of Children, Community, and Social Services (MCCSS)
- Is knowledgeable about, ensures others are knowledgeable about and complies with the agency’s policies and procedures
- Operates, at all times, in a safe and secure manner
- Ensure Health and Safety Program requirements are followed based on the Occupational Health and Safety Act
- Ensure an awareness of safety measures for the agency, yourself and the individuals receiving services.
- Ensure compliance with the agency’s mandatory training requirements.
Hours: As and When Required (Minimum 1 Shift Every 3 Months)
2026 Salary: $27.00 hourly
Location: Brockville, Leeds Grenville
The foregoing Job Description reflects the general duties necessary to describe the principal functions of the job identified, and shall not be construed to be all of the work requirements that may be inherent in this classification.
Developmental Services of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. DSLG welcomes and encourages applications from people with disabilities. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-613-345-1290 extension 189 or using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.
More about this job
Responsibilities
Maintain accurate agency information systems, enter and audit case data, monitor compliance with case plans and documentation guidelines, and prepare reports for managers and Ministry reporting. Provide reception, typing, clerical, and general administrative support to staff, consultants, visitors, and callers.
Requirements
Requires a two-year community college diploma and/or certificate in Office Administration or a related discipline, plus two years of related experience. Candidates need strong communication, interpersonal, organizational, and time-management skills; advanced Microsoft Office skills; knowledge of developmental disability services; and excellent spoken and written English.
Skills
- Data Entry and Maintenance
- Computer System Integrity
- Microsoft Office
- Administrative Support
- Reception
- Telephone System Operation
- Report Preparation
- Case Plan Compliance
- Individual Support Plans
- Case Referral and Assessment
- Documentation Auditing
- Typing and Formatting
- Filing and Clerical Support
- Communication
- Organization and Time Management
- Problem Solving
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Social Services
- Customer Service & Support
Keywords
- Office Administration
- Administrative Support
- Information Systems
- Data Entry
- Microsoft Office Suite
- Quality Assurance Measures
- Ministry Reporting
- Case Plans
- Individual Support Plans
- Case Referral
- Case Assessment
- Case Planning
- Case Evaluation
- Case Termination
- Documentation Compliance
- Referral Status Reports
- Reception
- Telephone System
- Clinical Reports
- Client Casebooks
- Developmental Disabilities
- Community and Social Services
- Occupational Health and Safety Act
- CPI
- CPR
- First Aid
- Ontario Driver's License
- Health and Safety