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Developmental Services of Leeds and Grenville

Relief Administration Systems Support

Brockville, ON, Canada

2026 Salary: $27.00 hourly · Temporary

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Job details

Pay: 2026 Salary: $27.00 hourly
Job type: Temporary
Apply by: Nov 28, 2026
Experience: 2 years related experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Responsibilities

The position of the Administrative/Systems Support is responsible for ensuring that the agency’s service/information system is both accurate and current and ensuring readily available information for both staff and management of the agency. The position is also responsible for providing administrative support functions to staff and consultants of the agency and providing reception functions to staff and external individuals.

Minimum Qualifications

2 year Community College diploma and/or certificate in Office Administration or a related discipline
2 years related experience
Excellent communication, interpersonal, organizational and time management skills
Knowledge of the needs and best practice service standards for persons with developmental disabilities
Working knowledge of general office equipment such as fax, photocopier, scanner and phone system
Advanced knowledge and skill of Microsoft Office Suite
Excellent written and spoken English
CPI, CPR and First Aid would be an asset
Valid Ontario driver’s license and access to a reliable vehicle

Provides Administrative Support By

Inputting and maintaining data in the customized computer system
Maintaining integrity of the computer system
Providing monthly statistic/variance reports to managers for quality assurance and raw data for Ministry reporting
Completing and monitoring compliance of Case Plans and Individual Support Plans (ISP’s) as per agency and Ministry guidelines
Managing the BF system on case referral and assessment, case planning, case evaluation, case terminations and ISP’s
Monitoring/auditing compliance of process and documentation guidelines
Preparing bi-monthly referral status reports for management perusal/action

Provides Reception Support By

Answering the phone system
Directing calls to the appropriate source
Providing information, as appropriate, to the public
Greeting and directing visitors to the organization
Ensuring appropriate staff are alerted and located as quickly as possible regarding calls/situations of an urgent nature

Provides General Typing Support By

Performing typing and formatting duties for clinical reports, letters, assigned reports or notes from staff and consultants of the agency. Also completing reports from verbal instructions, handwritten, computer generated or dicta-phone form.

Provides General Clerical Support By

Providing a wide variety of clerical duties, e.g. attending to agency mail, all agency filing (client related), photocopying, setting up and maintaining client casebooks, distributing stationery supplies and providing information as appropriate

Related To Core Competencies

Building Relationships – Stage 3 – Builds networks
Problem Solving and Decision Making – Stage 3 – Solves complex challenges
Facilitating Growth and Development – Stage 3 – Coaches others and provides advice relative to development
Resource Management – Stage 3 – Allocate Resources
Valuing Equity, Diversity and Inclusion (EDI) – Stage 3 – Create a sense of belonging for everyone

Related To Policies And Procedures

Operates in accordance with applicable Legislative, Ministry and professional association requirements of the position
Is knowledgeable about Quality Assurance Measures (QAM) guidelines as directed by the Ministry of Children, Community, and Social Services (MCCSS)
Is knowledgeable about, ensures others are knowledgeable about and complies with the agency’s policies and procedures
Operates, at all times, in a safe and secure manner

Health And Safety

Ensure Health and Safety Program requirements are followed based on the Occupational Health and Safety Act
Ensure an awareness of safety measures for the agency, yourself and the individuals receiving services.
Ensure compliance with the agency’s mandatory training requirements.

Status: Relief

Hours: As and When Required (Minimum 1 Shift Every 3 Months)

2026 Salary: $27.00 hourly

Location: Brockville, Leeds Grenville

The foregoing Job Description reflects the general duties necessary to describe the principal functions of the job identified, and shall not be construed to be all of the work requirements that may be inherent in this classification.

Developmental Services of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. DSLG welcomes and encourages applications from people with disabilities. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-613-345-1290 extension 189 or using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.

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More about this job

Responsibilities

Maintains the agency’s information system and client records, prepares statistical and referral reports, and monitors compliance with case planning, Individual Support Plan, and documentation requirements. Provides reception, typing, clerical, and general administrative support to agency staff, consultants, visitors, and the public.

Requirements

Requires a two-year community college diploma and/or certificate in Office Administration or a related discipline, plus two years of related experience. Candidates need advanced Microsoft Office skills, strong communication and organizational abilities, knowledge of services for people with developmental disabilities, and a valid Ontario driver’s license with access to a reliable vehicle; CPI, CPR, and First Aid are assets.

Skills

Administrative Support
Data Entry and Maintenance
Information System Integrity
Microsoft Office
Reception and Telephone Support
Report Preparation
Case Plan Compliance
Individual Support Plans
Referral and Assessment Management
Auditing and Documentation Compliance
Written and Verbal Communication
Organization and Time Management
Client Records Management
Problem Solving
Resource Allocation
Relationship Building

Visa sponsorship

Not detected in the job text

Keywords

Office Administration
Administrative Support
Microsoft Office Suite
Customized Computer System
Data Entry
Information System Integrity
Statistical Reports
Ministry Reporting
Quality Assurance Measures
Case Plans
Individual Support Plans
Referral and Assessment
Case Planning
Case Evaluation
Case Terminations
Compliance Monitoring
Documentation Guidelines
Reception
Telephone System
Clinical Reports
Client Records
Developmental Disabilities
CPI
CPR
First Aid
Ontario Driver’s License
Occupational Health and Safety Act
Health and Safety
Resource Management

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