Banking Operations Specialist

Job Title: Banking Operations Specialist

Location: Montreal, QC (Hybrid)

Duration: 12 months contract (with possibility of extension/conversion)

Position Summary

We are seeking a fully bilingual English/French Banking Operations / Information Requests Specialist with 1–2 years of experience in the banking or financial services industry and a strong administrative background. The successful candidate will be responsible for managing requests for information (RFI) received through paper forms, email, and software-based systems, ensuring requests are accurately processed and completed within established service-level agreements (SLAs).

This role operates in a highly confidential and compliance-focused environment, with responsibilities involving sensitive information and communication with Revenue Québec and government authorities.

Key Responsibilities

• Receive and manage requests for information (RFI) received through paper forms, email, and software-based systems.
• Review incoming requests and ensure the required information is captured accurately.
• Assign and route requests to the appropriate officers for processing.
• Enter and update request details accurately within internal systems.
• Filter and prioritize requests based on their type and established procedures.
• Generate the required information, documentation, or responses through internal systems.
• Validate generated information and documentation for accuracy and completeness before completing the request.
• Process and complete requests within established SLAs and required timelines.
• Communicate with Revenue Québec and government authorities regarding information requests as required.
• Handle highly sensitive and confidential information in accordance with established compliance and privacy requirements.
• Generate formal closing letters or communications once all requirements have been fulfilled.
• Close completed requests accurately within the applicable systems.
• Collaborate with internal officers and team members to ensure requests are processed efficiently.
• Manage a high volume of requests while maintaining accuracy, service standards, and attention to detail.

Required Qualifications

• Fully bilingual in English and French, both verbal and written.
• 1–2 years of experience in banking or financial services.
• Strong administrative and organizational skills.
• Previous experience working in an SLA-driven environment.
• Strong attention to detail and accuracy.
• Ability to manage a high volume of requests and prioritize work effectively.
• Strong verbal and written communication skills.
• Strong collaboration and teamwork skills.
• Comfortable working with confidential and sensitive information.
• Ability to follow established processes, procedures, and compliance requirements.
• Strong data entry and documentation skills.
• Comfortable learning and navigating software-based systems.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.