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Dexian

Bilingual Customer service

Montreal, QC, Canada
Greater Montreal, QC, Canada

$22 to $24 CAD / hour · Contract

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Job details

Pay: $22 to $24 CAD / hour
Job type: Contract
Apply by: Nov 28, 2026
Experience: Work experience in a contact center is necessary (minimum of 1 year).
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Title: Customer Service Professional - Bilingual II

Location Address: Montreal, QC

Work Arrangement: Hybrid role (currently working Tuesday, Wednesday, and Thursday in the office; Monday and Friday at home)

Schedule Hours: Rotating work schedule, one week at a time, to accommodate customer calls from other time zones. Rotating start times will be required within the hours of operation, 8:00 AM - 8:00 PM EST, Monday - Friday. The Customer Service client base is Canada-wide. Flexibility is required as client demand changes.

Candidate Requirements / Must-Have Skills

Must be fully and fluently bilingual (French/English), with both verbal and written proficiency in French and English.
Customer service focus and skills.
Work experience in a contact center is necessary (minimum of 1 year).
Knowledge of our business policies, procedures, and concepts.

Soft Skills

Ability to build positive relationships between customer/company.
Commitment to achieving high levels of service excellence.
Ability to work independently or with minimal direction within a team.
Excellent communication skills (verbal and written) in English and/or French.
Analytical and problem-solving skills.
Ability to assume responsibility and take ownership until resolution.
Ability to effectively organize, prioritize, and multitask.
Attention to detail.
Ability to work collaboratively with teams and peers.

Education

Post-secondary education with industry certification is preferred, or equivalent work experience.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

#Other

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More about this job

Responsibilities

Provide customer service to clients across Canada, communicating fluently in French and English. Resolve customer issues with ownership while maintaining service excellence and adapting to changing client demand and rotating schedules.

Requirements

Candidates must be fluent in spoken and written French and English and have customer service skills, including at least one year of contact center experience. They should be analytical, organized, detail-oriented, and able to work independently and collaboratively; post-secondary education with industry certification or equivalent experience is preferred.

Skills

Bilingual French And English
Customer Service
Contact Center Experience
Verbal Communication
Written Communication
Relationship Building
Problem-Solving
Analytical Skills
Ownership And Accountability
Organization
Prioritization
Multitasking
Attention To Detail
Teamwork
Knowledge Of Business Policies And Procedures

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
French
English
Contact Center
Client Support
Service Excellence
Business Policies
Business Procedures
Relationship Building
Communication
Problem-Solving
Analytical Skills
Ownership
Prioritization
Multitasking
Attention To Detail
Teamwork
Post-Secondary Education
Industry Certification
Hybrid Work
Rotating Schedule

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