Communications Manager

JOB DESCRIPTION

Position Title: Communications Specialist

Line of business: Treasury & Payment Solutions (TPS)

Duration/end date: 6 months

Possibility of Extension: Yes

Working hours: Shift based (Mon-Fri, 6am -2pm) + occasional later shifts (11am to 7pm)

Working Location: Toronto

Role Mandate: Reliable service is essential to a positive client experience. As a member of the Treasury and Payment Solutions Event Management team, the Communications Specialist supports the drafting and delivery of timely communications that keep clients and employees informed during technology outages.

Team Structure: Small team – 7 people, very collaborative and incident management (non-technical) is taken on as such.

Role Responsibilities:

· Draft, edit and distribute outage notifications, speaking points and client messages that are timely, accurate and consistent.

· Send communications through incident notification platforms and keep distribution lists current.

· Maintain the library of templates and pre-approved messages for common outage scenarios.

· Coordinate with internal teams on client outreach and support sales calls during critical incidents (scheduling, notes and recordings).

· Coordinate translation of content (e.g., French) and post updates across channels such as email, intranet, client portals and IVR messages.

· Capture lessons learned after incidents and suggest improvements to templates and processes.

Must Have Skills:

· 0-2 years of relevant experience and a post-secondary degree in communications, marketing, journalism or a related field.

· Strong writing, editing and proofreading skills, with the ability to turn technical information into clear, concise messages.

· Interest in payments and commercial banking; knowledge of financial services an asset.

· Calm under pressure and able to adapt as situations change.

· Highly organized and detail-oriented; able to manage multiple priorities and meet tight deadlines.

· Collaborative, with strong interpersonal skills and an eagerness to learn.

· Proficient in MS Office (Outlook, Word, Excel, Teams, PowerPoint); experience with SharePoint and Confluence an asset

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Thanks & Regards,