Content Designer

Position Title: CMS Content Designer

Line of Business: Personal and Business Banking

Duration : 12 months

Possibility of Extension: Possibly

Possibility of conversion to FTE: Possibly

Working hours: 9am-5pm

Overtime requirements: No

Working Location: Toronto, ON

Structure: Hybrid – 2-3 days in office

Key Responsibilities

• Partner with Developers and Designers to create CMS modules and ongoing improvements to the Contentful platform for faster content authoring with fewer defects.
• Empower Content Authors by strengthening their CMS skills, promoting authoring best practices and championing improvements to the Contentful platform.
• Enable the Experience Design team to create scalable, reusable experiences by bringing CMS strategy into the design process early. Align module decisions, governance and delivery requirements across teams.
• Bring CMS expertise into the design process to support module reuse, governance and authoring requirements.
• Monitor the Help Desk Teams channel to triage and troubleshoot questions, share documented best practices, and escalate issues.
• Create and update CMS documentation so guidance remains clear, accurate and useful.
• Onboard new Content Authors, DMs, Content Designers and Product Designers to the CMS.
• Identify opportunities to improve the CMS through proactive consultation with Content Authors, Experience Design (XD) and Architecture teams.
• Participate in a growing Content Design practice, working with larger groups to set new benchmarks for content.

Qualifications

• Post‑secondary education in Communications, Journalism, UX Design or a related field, or an equivalent combination of education and experience.
• 4-7 years of professional experience as a Content Designer or in a UX-adjacent field.
• Content management systems proficiency – experience with Contentful preferred but not required.
• Technical web literacy preferred – comfortable reading and interpreting HTML to diagnose and resolve basic content and formatting issues on web pages, in partnership with technical teams.
• Familiarity with accessibility requirements and related content best practices.
• Excellent communication and documentation skills, with the ability to distill technical information for a non-technical audience.
• Excellent problem-solving skills.
• High attention to detail – able to catch inconsistencies with page implementation.
• Experience with cross functional workshop planning and participation.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.