Desktop Engineer

Desktop Engineer

Duration : 18months

Extension possible: yes

Conversion Possible: yes

Hybrid: 2 days per week onsite, could change

Key Responsibilities:

• Device Compliance Management
• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
• Analyze root causes of non-compliance, document findings, and implement corrective actions.
• Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.
• Automation Development
• Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
• Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
• Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
• Design client-focused solutions that meet business requirements.
• System Maintenance and Updates
• Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment
• Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
• Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
• Assist with Windows 11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.
• Troubleshooting and Support
• Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
• Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
• Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 6+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
• Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
• Proficiency in PowerShell scripting for automation and maintenance tasks.
• Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
• Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.