Job Title: Operations Officer
Location: Toronto, ON (Hybrid)
Duration: 4 months contract (with possibility of extension/conversion)
Position Summary
We are seeking an Operations Officer to support day-to-day AML operations by reviewing and resolving data discrepancy and data incompleteness alerts.
The successful candidate will conduct rapid reviews of alerts triggered by system functionality based on regulatory requirements, risk factors, and customer or transaction behaviours. The role involves reviewing source documentation, validating information, correcting data, and ensuring accurate and timely updates within reporting systems.
The ideal candidate will have strong attention to detail, good data-entry and verification skills, banking or financial-services experience, and the ability to work independently while meeting defined service-level requirements.
Key Responsibilities
- Conduct rapid 15–20 minute reviews of data discrepancy and data incompleteness alerts triggered by system functionality based on regulatory requirements, risk factors, and behaviours.
- Review discrepancy and incompleteness alerts and determine the appropriate remediation required.
- Review source documentation, including book-of-record systems, physical documents, and other relevant records.
- Enter accurate information into specific data fields within reporting systems and internal applications.
- Compile, sort, and verify information for accuracy before entering data into systems.
- Accurately record customer, client, and transaction information.
- Identify and correct data-entry errors and report unresolved issues to supervisors or internal partners within established SLAs.
- Compare information against source documents and re-enter data in verification formats to identify potential errors.
- Identify missing or incomplete information and reach out to internal partners to obtain the required data.
- Follow up with partners to ensure missing information is received and accurately entered into the appropriate systems.
- Respond to partner requests and inquiries effectively and within required timelines.
- Maintain accuracy and attention to detail while handling high-volume operational activities.
- Follow established procedures, controls, and regulatory requirements while completing assigned activities.
Must-Have Qualifications
- Up to 1 year of experience in one or more of the following:
- Operations
- Data entry or data enrichment
- Regulatory reporting
- Payments transaction processing
- Related financial-services operations
- Previous experience within a corporate or financial-services environment; banking experience is an asset.
- Self-driven, motivated, and willing to learn new processes and systems.
- Ability to work independently while also contributing effectively within a team environment.
- Strong computer skills with the ability to quickly learn and navigate internal systems and applications.
- Previous experience with MS Word and strong proficiency in MS Excel.
- Strong attention to detail and accuracy.
- Ability to manage repetitive and time-sensitive tasks while meeting established SLAs.
- Strong written and verbal communication skills for interacting with internal partners and stakeholders.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.