Operations Officer

Location: Mississauga, ON

Work Arrangement: Hybrid – 4 days onsite, 1 day remote

Job Type: Contract, 6 months

Potential: Extension and conversion opportunities based on performance and business needs

Schedule: Monday to Friday, 8:00 AM–4:00 PM or 9:00 AM–5:00 PM during training

Job Overview

We are seeking an Operations Officer to join a collaborative banking operations team in Mississauga. This is a 100% back-office position focused on high-volume transaction processing, data entry, information requests, and operational support.

The ideal candidate will have 2–4 years of experience in banking or financial services, strong attention to detail, experience working with Service Level Agreements (SLAs), and the ability to work accurately in a fast-paced, compliance-regulated environment. Experience with bank wire processing is considered an asset.

Key Responsibilities

• Process high volumes of financial transactions and operational requests accurately and within established timelines.
• Support bank wire and money movement operations while following established procedures and controls.
• Receive and process information requests from government agencies, provincial authorities, and internal business partners.
• Review documents, validate information, and perform accurate data entry into internal systems and databases.
• Manage shared inbox requests and respond to inquiries in a timely and professional manner.
• Execute transactions in accordance with established guidelines, procedures, and Service Level Agreements (SLAs).
• Validate information and make authorized adjustments where required.
• Monitor and prioritize workloads to consistently meet service and productivity targets.
• Identify, investigate, and escalate processing issues, non-standard activities, and potential risks as appropriate.
• Maintain confidentiality when handling sensitive and customer-related information.
• Follow applicable internal policies, operational procedures, and regulatory requirements.
• Support process improvements and identify opportunities to enhance service delivery.
• Collaborate with internal and external stakeholders to resolve operational issues and maintain service quality.
• Perform other operational and administrative duties as required.

Required Qualifications

• 2–4 years of experience in banking, financial services, or a related regulated environment.
• Experience working with Service Level Agreements (SLAs) and strict deadlines.
• Strong attention to detail and a high degree of accuracy.
• Ability to learn and adapt to new software and internal systems quickly.
• Proficiency in MS 365, including Word, Outlook, and Excel.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Ability to manage high volumes of work while maintaining accuracy.
• Ability to work independently and effectively as part of a team.
• Strong quantitative and analytical skills.
• Self-motivated, accountable, and responsible approach to work.

Nice-to-Have Qualifications

• Previous bank wire processing experience.
• Experience with financial transaction processing or money movement operations.
• Experience working in a compliance-regulated banking or financial services environment.
• Familiarity with operational risk, regulatory requirements, or financial controls.

About Dexian: Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Thanks and Regards,