Operations Officer

Operations Officer – Credit & Banking Operations

Location: Edmonton, AB

Work Model: Hybrid, with four days per week onsite.

Job Description

We are seeking a detail-oriented and reliable Operations Officer to join our team in Edmonton, Alberta. This role will support day-to-day banking and credit operations, ensuring transactions and requests are processed accurately, efficiently, and within established service timelines.

The ideal candidate will have strong data entry and administrative skills, good judgment, and the ability to manage high volumes of work while maintaining accuracy and adhering to policies, procedures, and risk controls. Candidates with banking or credit experience will be considered an asset.

Key Responsibilities

• Manage daily operational volumes and ensure tasks are completed within established Service Level Agreements (SLAs).
• Process credit-related requests and provide day-to-day operational support to the team.
• Perform accurate data entry, maintain records, and ensure information is entered correctly into internal systems.
• Conduct quality checks to maintain accuracy and compliance with established procedures.
• Review requests, exercise sound judgment, and escalate discrepancies or issues when necessary.
• Follow company policies, procedures, and risk controls when handling sensitive customer information.
• Communicate effectively with internal business partners, team members, and external stakeholders, including solicitors.
• Support daily workflow management and contribute to team productivity.
• Assist with administrative tasks and other operational duties as required.
• Maintain consistent attendance, reliability, and adherence to scheduled working hours.

Qualifications and Requirements

Must-Have Qualifications:

• Post-secondary education.
• Approximately 3–5 years of relevant overall work experience.
• Previous data entry experience with a strong focus on accuracy.
• Basic computer skills and proficiency in MS Office applications.
• Strong attention to detail and organizational skills.
• Good judgment, problem-solving abilities, and the ability to identify and escalate issues appropriately.
• Strong verbal and written communication skills.
• Ability to manage high volumes of work while meeting deadlines and productivity expectations.

Nice-to-Have Qualifications:

• Previous experience in banking or financial services.
• Exposure to credit processing or credit-related operations.
• Experience in an administrative or back-office operational environment.

About Dexian: Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Thanks and Regards,