Operations Officer

Job Title: Operations Officer II

Duration: 6 Months (possibility of extension/conversion)

Location: Toronto, ON (Hybrid – 4 days onsite/ week)

Training: 4 weeks; 5 days onsite during training

Schedule: Monday–Friday, 8:00 AM–4:00 PM

Interview: 2 virtual rounds

Role Overview

The Operations Officer II will provide 100% back-office banking operations support, handling high-volume financial transactions accurately and within established service-level requirements.

Key Responsibilities

• Process high-volume banking transactions accurately
• Process bank drafts
• Support everyday banking operations
• Conduct KYC checks and support compliance processes
• Ensure transactions are completed within established SLAs
• Follow banking policies, procedures and operational controls
• Perform appropriate due diligence on transactions
• Identify and escalate operational or compliance risks
• Follow audit and process guidelines
• Maintain accuracy and attention to detail when handling customer data
• Adapt to new banking systems, processes and technologies
• Participate in process improvement initiatives
• Work collaboratively with internal teams and partners

Must-Have Requirements

1. Banking / Financial Institution Experience

• 2–4 years of experience working within a bank or financial institution
• Knowledge of banking operations, policies and procedures

2. High-Volume Transaction Processing

• 2–4 years of hands-on experience processing high-volume financial/banking transactions
• Ability to maintain accuracy while handling large transaction volumes
• Strong attention to detail

3. KYC / Compliance

• Proven experience conducting KYC checks
• Experience supporting compliance processes
• Understanding of due diligence, risk identification and escalation
• Familiarity with banking policies and operational controls

4. SLA / Deadline Management

• Demonstrated ability to work against strict SLAs
• Experience working in a fast-paced, high-volume environment
• Strong organizational and time-management skills

5. MS 365

Proficiency with:

• MS Excel
• MS Word
• MS Outlook

Excel proficiency is particularly important.

Preferred / Nice-to-Have Experience

• Bank draft processing
• Back-office banking operations
• Trade processing
• Cash product processing
• Money Market (MM) products
• Foreign Exchange (FX)
• Loans
• Deposits
• Swaps
• Forwards
• FX spot transactions
• FX forward transactions
• Knowledge of Global and WSS platforms

Education

• Post-secondary certification or equivalent professional experience
• No specific certification required

Soft Skills

• Strong attention to detail
• Strong analytical and quantitative skills
• Strong written and verbal communication
• Ability to work independently
• Collaborative team player
• Strong organizational and time-management skills
• Takes initiative and is self-motivated
• Quick learner
• Adaptable to changing policies and procedures
• Tech-savvy and comfortable learning new systems
• Ability to manage strict deadlines and high workloads

Ideal Candidate Profile

The ideal candidate will have 2–4 years of recent banking or financial services operations experience, preferably in a high-volume back-office processing environment.

The strongest profiles will demonstrate:

Banking Operations + High-Volume Transaction Processing + KYC/Compliance + Bank Drafts + SLAs + Excel

Experience with trade processing, loans, deposits, FX, swaps, forwards or other cash products would be an additional advantage.

Performance Measures

• SLA achievement
• Accuracy
• Deliverables
• Processing quality
• Compliance with policies and procedures

Why Candidates May Be Interested

• Opportunity to work within a leading financial institution
• Potential contract extension
• Potential conversion to a permanent position
• Career progression opportunities
• Exposure to banking operations and compliance
• Networking opportunities
• Collaborative and supportive team environment

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.