Project Manager

KYC Client Enablement

Industry: Banking & Financial Services – Capital Markets

Location: Toronto, ON

Work Arrangement: Hybrid (2 days in-office one week, 3 days the following week)

Contract Duration: 12 Months (Maternity Leave Coverage)

Start Date: ASAP – November 30, 2026

Working Hours: Monday to Friday, 9:00 AM – 5:00 PM

Extension: Possible

Permanent Conversion: Potential Opportunity

Position Overview

Our client, is seeking an experienced VP, KYC Client Enablement to lead and oversee its end-to-end Know Your Customer (KYC) program within the Capital Markets line of business.

This leadership role will be responsible for managing New-to-Bank (NTB) client onboarding, periodic KYC refresh activities, and client outreach initiatives while ensuring compliance with regulatory requirements, internal policies, risk standards, and service level agreements.

The successful candidate will act as the primary point of contact between business stakeholders, clients, Compliance, Risk, Operations, and external consulting partners. The role will lead an onshore team of four employees while overseeing approximately 200 offshore contractor resources responsible for executing KYC activities.

This is an exciting opportunity to join during a significant operational transformation, including the transition from Fenergo to CM CIF. The successful candidate will play a key role in driving operational excellence, managing third-party relationships, strengthening governance, and enhancing the overall client experience.

Required Qualifications

• Bachelor's degree in Finance, Law, Risk Management, Business Administration, or a related discipline.
• 7+ years of experience managing third-party vendors, consulting firms, outsourced operations, or large-scale operational teams.
• Strong experience managing KYC, AML, customer due diligence, client onboarding, and periodic refresh programs.
• Proven people leadership experience, including coaching, developing, and performance managing teams.
• Demonstrated ability to manage large-scale offshore operations and external service providers.
• Strong understanding of KYC regulatory requirements, client lifecycle management, and risk management practices.
• Experience leading cross-functional initiatives within complex, matrixed financial services organizations.
• Strong stakeholder management and executive communication skills.
• Experience driving operational transformation, process improvements, and regulatory initiatives.
• Excellent problem-solving, analytical, decision-making, and conflict-resolution skills.

Technical Skills and Preferred Experience

• Experience with KYC, client lifecycle management (CLM), onboarding, or case management platforms.
• Exposure to Fenergo or similar CLM platforms is strongly preferred.
• Knowledge of CM CIF or experience supporting platform transformation initiatives is an asset.
• Strong MS Office skills, particularly Excel, PowerPoint, Word, Outlook, and SharePoint.
• Intermediate SharePoint experience, including document management, governance documentation, collaboration sites, and workflow coordination.
• Experience developing management dashboards, executive presentations, performance metrics, and operational reporting.
• Knowledge of workflow optimization, automation, and operational excellence methodologies.
• Experience supporting governance, issue management, controls, and remediation activities in a regulated financial institution.
• Capital Markets experience is considered an asset.
• ACAMS certification or an equivalent AML/KYC designation is preferred.

Ideal Candidate Profile

The ideal candidate is a senior KYC/AML operations leader with extensive experience managing large-scale onboarding and periodic review programs, third-party consulting partners, and offshore delivery teams. They should possess strong stakeholder management capabilities, a solid understanding of regulatory requirements, and the ability to drive operational performance in a complex financial services environment.

Candidates with experience in Capital Markets, Fenergo, vendor governance, large-scale KYC transformations, and client lifecycle management will be particularly well suited for this opportunity.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Thanks & Regards,