ServiceNow Developer

Position Title: Mid - Senior ServiceNow Developer

Line of Business: Blue Rewards - IPS

Est. Start Date: ASAP

Duration: 6 months

Possibility of Extension: Possible

Possibility of conversion to FTE: Yes

Working hours: 8:30 – 5:00

Overtime requirements: Minimal

Working Location: Toronto, ON

Structure: Hybrid

Key Responsibilities

CMDB & Inventory Management

• Design, implement, and enhance CMDB capabilities, data models, and configuration item (CI) lifecycle processes.

1. Support CMDB health initiatives including completeness, correctness, compliance, and relationship integrity.
2. Develop and maintain CI class structures, identification and reconciliation rules, and governance controls.
3. Assist in establishing and improving configuration management processes and operational procedures.
4. Support asset and configuration data alignment across infrastructure, applications, services, and business systems.

Hardware & Software Asset Management

• Configure and enhance ServiceNow HAM and SAM capabilities.

1. Support hardware asset lifecycle management, including procurement, deployment, inventory management, transfers, and disposal processes.
2. Configure software asset management workflows and support software compliance initiatives.
3. Assist with asset normalization, software discovery, entitlement management, and license reconciliation activities.
4. Collaborate with stakeholders to improve asset visibility, reporting, and governance.

Platform Development & Automation

• Develop and customize ServiceNow solutions using:
• Business Rules

1. Script Includes
2. Client Scripts
3. UI Policies
4. Flow Designer
5. IntegrationHub
6. Catalog Items
7. Workflows and Automations
8. Build scalable solutions that support inventory, asset, and configuration management objectives.
9. Develop custom applications, integrations, and enhancements where required.

Discovery, Integrations & Data Management

• Implement and support ServiceNow Discovery, Service Mapping, and related inventory data collection capabilities.

1. Develop integrations with external systems using REST APIs, IntegrationHub, MID Servers, and other supported technologies.
2. Support data imports, transformations, reconciliation, and synchronization processes.
3. Troubleshoot CMDB and asset data issues across multiple data sources.

Technical Leadership & Consulting

• Translate business requirements into technical solutions and architecture recommendations.

1. Provide technical guidance and best practice recommendations to project teams and stakeholders.
2. Document configurations, design decisions, technical specifications, and operational procedures.
3. Support knowledge transfer activities and collaborate with internal platform teams.

Required Qualifications

Experience

• 5+ years of ServiceNow development and implementation experience.

1. Proven experience with CMDB design, governance, and administration.
2. Hands-on experience implementing or supporting:

• Hardware Asset Management (HAM)

1. Software Asset Management (SAM)
2. Discovery
3. Configuration Management
4. Experience with ServiceNow integrations and automation capabilities.
5. Experience working on enterprise-scale ServiceNow projects.

Technical Skills

• Deep understanding of ServiceNow platform architecture.

1. Experience with:

• CMDB Data Manager

1. Identification & Reconciliation Engine (IRE)
2. Discovery
3. IntegrationHub
4. Flow Designer
5. REST/SOAP APIs
6. MID Servers
7. Strong understanding of asset lifecycle management and configuration management practices.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

1. ServiceNow Certified Application Developer (CAD)
2. ServiceNow Certified Implementation Specialist (CIS) for: HAM, SAM, Discovery, CMDB

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.