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Dexian

Systems Administrator - Servicenow

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Contract
Apply by: Oct 25, 2026
Experience: 1.) Systems administrator experience with service now – 5+ years
Posting language: English
Posted: Sep 25, 2026

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Original job description

Job Title: Systems Administrator - Servicenow

Duration: 12 months (can be extended to 2 years)

Location: Toronto, ON (2 days onsite/week, can change to 4 days)

Description:

Degree/Level of Education: Any post secondary

Certifications Required: CSA certification required- this is critical!

Years of Overall Experience: 5 plus years

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

IT Service Management –

Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.
Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.
Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates.
Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements.
Lead/contribute in architecture, design & code reviews of IT Service Management solutions.
Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.
Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability.
Code deployment in 15 instances of ServiceNow

MUST HAVE:

1.) Systems administrator experience with service now – 5+ years

2.) CSA certification

3.) Strong communication skills

NICE TO HAVE:

1.) Development experience

2.) Banking experience

3.) ITIL 4

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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More about this job

Responsibilities

Design and implement ServiceNow IT Service Management solutions, contribute to architecture and code reviews, and coordinate with clients, project managers, and systems teams to define scope and estimates. Troubleshoot issues, lead root cause analysis and resolution, deploy code across 15 ServiceNow instances, and provide off-hours maintenance and 24/7 service support.

Requirements

Requires at least five years of ServiceNow systems administration experience and a current CSA certification, which is critical. Any post-secondary education is accepted; strong communication skills are required, while development, banking, and ITIL 4 experience are preferred.

Skills

ServiceNow Administration
IT Service Management
CSA Certification
System Integration
Application Development
Incident Management
Problem Management
Change Management
Service Request Management
Solution Architecture
Code Review
Root Cause Analysis
Production Support
Deployment Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CSA Certification
IT Service Management
ITIL 4
Systems Administration
System Integration
Application Development
Incident Management
Problem Management
Change Management
Service Request Management
IT Governance
Compliance
Risk Management
Solution Architecture
Design Reviews
Code Reviews
Troubleshooting
Root Cause Analysis
Production Support
Test Support
Code Deployment
Service Availability
Banking
Toronto

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